Salesforce Administrator
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact — from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
The Salesforce Administrator reports directly to the CRM Platform Manager. You will ensure the reliable operation of the Customer Relationship Management systems, coordinate upgrades and enhancements, oversees the availability and performance of the production environment across the university, and the pre-production environments. You will help improve our performance through technology consulting and management of solution design, system enhancements, and bug fixes.
You will work 100% remotely from any of our approved states.
What You'll Do:
- Install and test Salesforce patch upgrades and configuration change to provide a stable and reliable operational environment.
- Manage data integrity and cleanliness within Salesforce, perform data imports/exports, maintain data security, and enforce data quality standards.
- Maintain comprehensive documentation of processes, procedures, and configurations within Salesforce.
- Ensure the health and performance of our applications and infrastructure
- Maintain necessary backup/restore services.
- Collaborate with developers and operations teams to resolve technical issues.
- Implement security best practices and ensure compliance with industry standards.
- Support departmental staff and administration with the identification, evaluation, selection, support, and maintenance of systems solutions that work with or as a part of Salesforce.
- Provide ongoing user support, troubleshoot issues, and offer solutions to ensure the smooth operation of the Salesforce platform.
- Set up accounts and user permissions for assigned Salesforce users.
- Thoroughly review release notes for vendor upgrades to identify any risks and opportunities.
- Maintain all lower environments ensuring they are in sync with Production, periodically refreshed, secured, encrypted, and the data is masked.
- Be on-call to manage any of the systems associated with Salesforce and including Salesforce.
- Configure and customize Salesforce to meet our requirements, including creating custom objects, fields, workflows, process builder, and validation rules.
- Design and implement workflow automation, approval processes, and escalations to enhance business processes and efficiency.
- Monitor, recommend, and implement technical process changes to support department priorities and operational drivers.
- Improve administrative solutions to reduce cost-intensive maintenance and support activities.
- Collaborate with the development team to integrate Salesforce with other applications and systems as necessary.
- Create reports, dashboards, and analytical insights to help guide data-based decision-making across the organization with SNHU's reporting guidelines and best practices.
- Maintain CI/CD pipelines using tools like Flosum, or