Sales Team Lead - (Portuguese speaking)

We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. Our most profitable and strategically important market. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.
Key Responsibilities

- Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit

- Monitor daily performance dashboards, identify trends, and implement corrective actions quickly

- Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching

- Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations

- Set clear sales targets and ensure consistent accountability across the team

- Analyze team performance and provide clear reporting and insights to management

- Foster a culture of ownership, transparency, high performance, and continuous improvement

- Ensure compliance with internal processes, quality standards, and company policies

Requirements

- 2+ years of experience leading sales or call center teams of 10+ people

- Native or fluent Portuguese with good working English

- Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics

- Proven ability to coach, motivate, and develop high-performing sales teams

- Excellent communication, leadership, and organizational skills

- Ability to thrive in a fast-paced, performance-driven environment

- Experience in iGaming, sales, or customer retention is a strong advantage

- Based in Portugal or Eastern Europe

Benefits

- Competitive salary with performance-based bonuses

- 100% fully remote work

- Full onboarding and ongoing leadership development

- Opportunity to lead one of the company's highest-impact commercial teams

- International, supportive, and high-performance working environment

- Clear opportunities for career growth within the business

Originally posted on Himalayas