Customer Support Specialist (Turkish speaking)

Evden çalışabilecek Müşteri Destek Uzmanı arıyoruz! (Çünkü ömrün Metrobüs’te geçmemeli) 🇹🇷
The Mission

At Best Service Team (BST) , we don’t just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team , we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.
What is BST?

BST is a dedicated provider specializing in the intersection of technology and human interaction . We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online gaming industry . If you thrive in fast-paced, tech-driven environments, you’ve found your home.
Responsibilities

- Act as the first point of contact for Turkish-speaking customers via phone, email, and chat.

- Provide accurate information and solutions to customer inquiries in a timely manner.

- Listen actively to customer issues and concerns, demonstrating empathy and understanding.

- Document customer interactions and feedback in our customer relationship management (CRM) system.

- Collaborate with team members and other departments to resolve complex customer issues.

- Participate in training and development sessions to enhance product knowledge and customer service skills.

- Maintain a positive and professional demeanor while handling customer complaints or challenges.

Requirements

- Fluency in Turkish and English, both written and spoken.

- Previous experience in customer support or a related field is preferred.

- Strong communication skills, with the ability to convey information clearly and effectively.

- Proficiency in using computer applications and customer service software.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Strong problem-solving skills and a customer-first mindset.

- Availability to work flexible hours, including weekends and holidays if needed.

Benefits

- Join us on an exciting journey to shape and revolutionize a new brand in the market

- Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.

- Receive 100% of your salary for 14 days of sick leave per year.

- Enhance your language skills with our free online English courses.

- Join our complimentary Book Club sessions, available in Russian & English

- Experience lively virtual team-building activities—because work should be fun!

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Originally posted on Himalayas