Sales & Business Operations Specialist

Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us:

Country Manager Support

• Support the Country Manager in day-to-day business operations.

• Coordinate follow-up of strategic initiatives and action plans.

• Prepare presentations, meeting materials and executive summaries for management discussions.

• Support communication and coordination with headquarters and internal departments.

• Identify opportunities to improve operational efficiency and internal processes. 

Sales Operations & Order Coordination

• Coordinate customer orders from order confirmation through delivery.

• Monitor order status, delivery schedules and customer commitments.

• Coordinate with Operations, Logistics and Headquarters to ensure timely deliveries.

• Proactively communicate order updates to customers and distribution partners.

• Support demand planning and sales forecasting activities.

• Maintain accurate sales and order information within CRM and internal systems.

• Assist in resolving order-related and delivery issues.      

Customer Support & Coordination

• Coordinate customer enquiries from pre-sales through after-sales support.

• Ensure prompt follow-up of customer requests and internal action items.

• Coordinate commercial and technical information between customers and internal teams.

• Support quotation follow-up and commercial documentation.

• Maintain excellent communication with distributors, installers and customers throughout the order lifecycle. 

Customer Service Coordination

• Coordinate customer service activities together with the Technical Support team.

• Facilitate effective collaboration across Sales, Technical Support, Operations, Logistics, Finance and Headquarters.

• Monitor service requests and ensure timely follow-up.

• Coordinate issue resolution with internal stakeholders.

• Support continuous improvement of customer satisfaction. 

Business Operations

• Maintain CRM data accuracy and commercial documentation.

• Prepare operational and commercial reports, KPI dashboards and business performance analyses.

• Support business planning, forecasting and internal reporting.

• Coordinate internal meetings and follow-up actions when required.

• Collect market feedback and support continuous business improvement initiatives. 

Events & Commercial Support

• Support the organization of customer events, technical academies, webinars, roadshows and trade fairs.

• Coordinate logistics and operational preparation for commercial activities.

• Support customer meetings, exhibitions and partner events by coordinating logistics, documentation and follow-up activities.

• Support the execution of local marketing activities, customer events, product launch and commercial campaigns in cooperation with the team