RSA - Corporate Traveller - After Hours Travel Manager

ABOUT THE OPPORTUNITY

Join our After Hours team as an After Hours – Travel Manager , where you'll deliver personalised business travel management and boutique service to corporate clients. You'll be a trusted first point of contact, supporting travellers and clients while ensuring travel programmes exceed expectations. Working closely with the Team Manager, you'll combine travel expertise, customer care, and problem-solving to create exceptional travel experiences. This is an exciting opportunity for an experienced corporate travel professional who thrives in a fast-paced, customer-focused environment.

KEY RESPONSIBILITIES

- Deliver exceptional customer service aligned to brand customer value propositions.

- Manage the customer experience from quoting and booking through to queries and complaint resolution.

- Ensure enquiries are actioned within agreed SLAs.

- Meet and exceed client SLAs and key performance indicators.

- Adhere to One Best Way finance processes and procedures.

- Maintain clear, open, and honest communication with internal and external stakeholders.

- Attend team meetings and conferences as required.

- Follow the One Best Way sales process.

- Balance speed, quality, and accuracy while working under pressure and deadlines.

- Work towards sales targets and incentives.

- Achieve monthly SLA and incentive objectives.

- Drive customer engagement and retention through brand initiatives.

- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

- Matric.

- Minimum 3 years' experience as a Corporate Travel Consultant.

- Experience using GDS (Amadeus).

- Extensive travel industry knowledge.

- Strong fares knowledge, including date changes and refunds.

- Strong client focus and customer service ethic.

- After-hours travel experience advantageous.

- Travel & Tourism tertiary qualification advantageous.

- Advanced communication, multitasking, teamwork, attention to detail, and product knowledge skills.

Salary: TBA
Originally posted on Himalayas