FCM - Junior Automation Analyst - Remote, US

Junior Automation Analyst

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE
About The Opportunity
Technology is transforming the travel industry, and our FCM Technology team is at the forefront of driving automation and efficiency across North America. This role offers the opportunity to work across the full lifecycle of automation solutions—from intake and triage to testing and implementation—supporting impactful client outcomes.
You’ll play a highly visible role collaborating with Business Analysts, developers, and internal stakeholders while contributing to the evolution of our automation ecosystem anchored by SAP Compleat.
If you enjoy solving problems, working autonomously, and exploring new ways to enhance workflows and efficiency, this role will allow you to make a meaningful impact.
Key Responsibilities

- Gather detailed information on new development requests and reported issues, triaging to appropriate teams

- Review and resolve internal automation platform issues via ticketing systems

- Apply prioritization frameworks to ensure critical requests are addressed efficiently

- Maintain clear communication between stakeholders and developers throughout issue resolution

- Update and maintain technical documentation based on support activity

- Perform accurate list and database updates with strong attention to detail

- Stay current on automation tools and evolving travel technology capabilities

- Ensure service agreements are upheld to drive client satisfaction and retention

- Test code in development and staging environments prior to operational handoff

- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

- Other duties and tasks as assigned

- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

- Ability and willingness to learn new automation systems

- Experience implementing and supporting SAP Compleat automation platform

- Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket)

- Experience with Sabre GDS (queues and PNR history)

- Familiarity with OBTs such as Concur, DEEM, or Cytric

- Experience working with Salesforce

- Strong client interaction and technical communication skills

- Minimum 2 years in a customer service role

- Basic understanding of Web Services, XML, and SQL databases

- Strong written, verbal, and technical documentation skills

- Knowledge of Azure DevOps and SCRUM methodologies (preferred)

- Experience with travel technology automation platforms (preferred)

- Amadeus GDS experience (nice to have)

- Familiarity with Concur RRF (Routine Request Form)

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

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Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

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Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gath