RN Dementia Coordinator

ABOUT MEDEFER

Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before “virtual hospitals” became a national priority. Our model has since been cited in government and NHS England material on the NHS Online vision as one of the service models informing this direction.

We sit at the intersection of clinical provider and technology company. Our CQC-registered service is powered by Medefer ’s own electronic health record and referral platform, connecting GPs, consultants, diagnostic providers and hospitals into a single coordinated system. This approach has won multiple national awards for elective recovery, innovation and impact, and we now serve both NHS partners and private patients across the UK.

Medefer is built on three principles: innovate to solve real system problems, collaborate with clinicians and partners, and put patients first in every decision. As we scale across Integrated Care Systems and grow our private services, joining now means helping to define what modern specialist care looks like - and owning the financial strategy behind it.

JOB TITLE: Dementia Coordinator

REPORTING TO: Clinical Lead - Dementia

LOCATION: Remote

CONTRACT: Self-employed contractor

PAY RATE : £30.00 per hour
ROLE OVERVIEW:

Join us in our mission to transform patient care and be part of a dynamic and innovative team. We pride ourselves on a supportive, collaborative and inclusive culture and any individual working with Medefer will have the opportunity to work alongside a team of intelligent, driven and compassionate people who care deeply about transforming the way healthcare is delivered.

Everything we do is guided by our values: Patient First, Inventive and Collaborative, and brought to life through our five behaviours: Open, Adaptable, Curious, Compassionate and Accountable.

As a Dementia Coordinator, you will speak with patients who have purchased a memory assessment or an Alzheimer’s blood test through Medefer ’s self-pay dementia service. Following the specialist’s written report, you will hold a supportive telephone or video call to talk through what happens next, discuss the practical and social side of living with memory problems, and connect patients and their families to the support available to them. You will document these interactions professionally so that they form part of the patient’s record.

This role is working on a contractor arrangement to enable Medefer to meet our fluctuating business requirements and the service in which you provide will be on an ad hoc and casual basis.

Initially the requirement is small, likely a few hours each week, with calls booked around your availability. There is scope for the role to grow, in hours and in scope, including contributing to the design of the coordinator service and supporting a wider coordinator team as the service develops.
KEY RESPONSIBILITIES:

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To hold supportive telephone or video calls with patients at agreed points in the dementia assessment pathway, at a time that suits the patient.

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To support the patient in treatment decisions in light of information provided by the specialist.

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To talk through the specialist’s report in practical terms and discuss the options for what the patient can do next.

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To demonstrate effective communication skills, supporting patients in making decisions, planning care or seeking to make positive changes to promote a person centred approach in health and care.

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To ensure patients and their families are provided with information and support, both verbal and written where required, to make an informed decision about their care and options.

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To signpost and connect patients and carers to the support available to them, including NHS memory services, Admiral Nurse services, Alzheimer’s Society, local support groups, carer assessments, benefits advice, and lasting power of attorney and fina