Ripple Foods- Marketing & Sales Coordinator

Our client, Ripple Foods, is hiring a Marketing and Sales Coordinator!

The Marketing & Sales Coordinator serves as an essential hub for commercial execution, consumer engagement, and cross-functional operations. Guiding the central priority, “How do we seamlessly execute our brand experience across every touchpoint?”, this individual is responsible for owning front-line consumer care, managing digital product content, and providing vital execution support across marketing, sales, and e-commerce.

Operating at the intersection of consumer advocacy and operational rigor, the Marketing & Sales Coordinator owns consumer communication, digital asset management across key retail portals, promotional calendar tracking, and item setup. This role requires an entrepreneurial, highly organized, and detail-oriented team member who thrives in a fast-paced environment—someone who can independently manage customer care resolution, execute website and portal updates, support sales and innovation launches, and turn consumer feedback into actionable insights. This position offers a hands-on foundation in CPG commercialization with a clear pathway to grow into an Assistant Brand Manager role. Reports to the Sr. Brand Director.

Key Responsibilities & Accountabilities

Consumer Care & Community Management

-
Front-Line Brand Ownership: Manage the primary consumer care inbox across email, website, and social media channels, delivering empathetic, on-brand responses to questions, comments, and complaints.

-
Escalation & Safety Management: Rapidly identify and execute escalation protocols for quality, safety, or regulatory concerns in strict adherence to company standards.

-
Community Engagement: Maintain active community management across social channels to foster brand advocacy, trial, and repeat engagement.

-
Feedback Tracking & Library Maintenance: Systematically track, synthesize, and report consumer feedback trends to internal teams while maintaining and updating the master FAQ and canned response library.

Digital Execution, Catalog & Asset Management

-
Digital Asset Management (DAM): Serve as the single-source-of-truth manager across Syndigo, 1WS, and retailer portals to ensure digital catalog accuracy and brand compliance across key e-retail partners.

-
Item Setup & Master Data: Lead new item setup and ongoing master data maintenance across retail, digital, and commercial channels.

-
Website & Order Operations: Execute regular website content updates and coordinate direct order resolutions via Flowspace and third-party logistics partners.

Campaign & Promotional Coordination

-
Promotional Execution: Coordinate and track the overarching promotional calendar to ensure cross-functional alignment across marketing, sales, and retail execution.

-
Consumer Programs: Lead the rollout and execution of quarterly consumer communication programs, email campaigns, and promotional touchpoints.

Sales Enablement & Cross-Functional Support

-
Sales & Innovation Support : Partner closely with Sales and Brand teams to fulfill account requests, assist with customer sales presentation decks, and support innovation launch rollouts.

-
Commercial Operations : Provide day-to-day operational support for e-commerce initiatives, customer presentations, and Sales & Operations Planning (S&OP) processes.

-
Reporting & Analytics : Compile, track, and analyze recurring sales, consumer feedback, and campaign performance data to surface actionable business insights

Qualifications & Experience

-
Experience: 3-5 years of progressive experience in marketing, sales coordination, consumer care, or e-commerce execution within CPG (Consumer Packaged Goods), with a preference for Food & Beverage or Natural Products.

-
Education: Bachelor’s degree in marketing, Business, Communications, or a related field required.

-
Technical Savvy: Hands-on experience with digital asset management/syndication platforms (Syndigo, 1WS, retailer sel