Retail Fulfillment Manager

ABOUT EVERYDAY DOSE

Everyday Dose is a functional coffee company on a mission to help people feel better, think clearer, and perform at their best, without the crash that comes with regular coffee. We're a fast-growing, nine-figure D2C brand with a loyal, high-retention subscriber base, and we're scaling our retention function to match our ambitions.
ABOUT THE ROLE

We’re hiring a Retail Fulfillment Manager to own the end-to-end execution of our retail order fulfillment operation. Reporting to the Director of Fulfillment, you’ll serve as the primary day-to-day owner of our retail 3PL relationship and make sure every retail purchase order gets where it needs to go, complete and on time.

This is a hands-on individual contributor role with no direct reports. You’ll manage everything from purchase order execution and dock appointments to retailer compliance, chargebacks, inventory accuracy, and 3PL performance. When something breaks, you’ll dig into the root cause, involve the right partners, and drive it through resolution.

As our retail footprint grows, you’ll also help build the processes, reporting, and accountability needed to make our fulfillment operation increasingly predictable and scalable.

This role is fully remote, with a hybrid option available for candidates based in Austin, TX.
Requirements
WHAT YOU'LL OWN

You’ll take primary ownership of several core areas of our retail fulfillment operation:

- Retail Order Fulfillment: Own retail purchase orders from receipt through shipment, proactively identifying risks and resolving issues before they impact delivery.

- 3PL Performance: Serve as the primary point of contact for our retail 3PL and hold partners accountable to documented SLAs and performance expectations.

- Retailer Compliance: Own routing-guide compliance, dock appointments, retailer onboarding requirements, deductions, and chargeback management.

- Inventory: Maintain visibility into retail inventory and help ensure we have enough product to support demand without creating unnecessary excess.

- Operational Performance: Build and maintain the reporting, scorecards, and KPIs needed to understand performance and continuously improve our retail fulfillment operation.

WHAT YOU'LL DO

- Own retail POs: Manage the full lifecycle of retail purchase orders from receipt through ship confirmation, ensuring orders are filled completely and on time.

- Get ahead of fulfillment issues: Proactively identify inventory shortages, carton or case-pack mismatches, labeling issues, and other risks and drive resolution before ship dates are impacted.

- Manage our 3PL: Serve as the primary day-to-day contact for our retail 3PL, run recurring performance reviews, maintain scorecards, and hold partners accountable for accuracy, processing times, damages, and mis-ships.

- Drive corrective action: Diagnose the root causes behind fulfillment breakdowns and drive corrective action plans when partners fall below expectations.

- Manage retailer compliance: Monitor retailer and distributor requirements, maintain compliance reporting, and ensure issues are addressed before they negatively impact retailer scorecards.

- Own chargebacks and deductions: Investigate retailer deductions, dispute invalid charges, maintain a running log, and file claims with our 3PL when fulfillment errors result in chargebacks.

- Manage dock appointments: Review and confirm outbound appointments within retailer routing-guide requirements and coordinate with carriers, brokers, retailers, and our 3PL to resolve conflicts, delays, and capacity constraints.

- Support retailer launches: Lead operational item setup for new retail accounts, including item data, GTIN and case configuration, retailer portal submissions, samples, and onboarding checklists.

- Manage fulfillment documentation: Own vendor compliance requirements including item specifications, pallet configurations, UCC-128 labeling, ASN compliance, and applicable regulatory workflows.

- Vali