Representative - Customer Service

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:

- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

- Process payments for cash account customers.

- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

- Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

- High School Degree or Equivalent required

- Associates’ Degree (U.S.)/College Diploma (Canada) preferred

- 2-4 years of relevant experience

- Solid interpersonal skills that allow one to work effectively in a diverse working environment

- Able to effectively communicate both verbally and in writing

- Able to work well under pressure

- Strong attention to detail

- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

- Computer literate, including effective working skills of MS Word, Excel, and e-mail

Originally posted on Himalayas