Remote US Licensed Practical Nurse (LPN) – Inbound Care Management

Licensed Practical Nurse (LPN) – Inbound Care Management

Job Type: Full-Time
Location: Remote
Schedule: Monday–Friday | Within 8:00 AM–9:00 PM EST operating hours
Pay: $20.25/hour
Bilingual Differential: Additional $1.00/hour
KPI Incentive: Up to $400/month based on performance
Benefits: Full-Time Benefits

Position Summary

We are seeking a Licensed Practical Nurse (LPN) to join our remote Chronic Care Management team in an inbound, call-center-style environment. The Inbound LPN will respond to patient calls, provide support related to ongoing care management services, address patient questions and needs, and ensure appropriate follow-up and continuity of care.

The ideal candidate is a patient-focused LPN with strong communication skills who can effectively manage incoming calls, document interactions accurately, follow established care plans, and identify situations requiring clinical escalation.

Key Responsibilities

- Answer inbound patient calls related to Chronic Care Management services.

- Assist patients with questions and concerns related to their ongoing care management.

- Review and follow established patient care plans during patient interactions.

- Support monthly care management activities and promote continuity of care.

- Identify patient needs, changes, or concerns and escalate issues according to established protocols.

- Communicate professionally and effectively with patients and members of the care team.

- Accurately document patient calls, updates, follow-up needs, and other required information.

- Manage multiple inbound interactions while maintaining quality, accuracy, and professionalism.

- Meet established Key Performance Indicators (KPIs) for quality, productivity, attendance, and other performance measures.

- Protect patient confidentiality and comply with HIPAA requirements.

- Participate in virtual meetings and team communications using Google Workspace, Gmail, and Google Meet.

Qualifications

- Active LPN license with a Compact State License .

- Must be licensed to practice in applicable states within the organization's service footprint.

- New York and California licensure are required/accepted as applicable to the assigned patient population.

- Previous nursing, healthcare, care management, patient support, or call-center experience preferred.

- Excellent verbal and written communication skills.

- Strong active listening and customer service skills.

- Ability to handle multiple inbound calls and maintain a professional demeanor in a fast-paced environment.

- Strong documentation and attention to detail.

- Basic computer proficiency and ability to navigate multiple applications.

- Must successfully complete a technology assessment , including typing and basic computer skills.

Remote Work Requirements

- Must have a dedicated, private workspace suitable for handling protected health information.

- Workspace must have a door and allow the employee to maintain HIPAA compliance.

- Must have a reliable high-speed internet connection.

- Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection .

- A 30-foot Ethernet cable will be provided to facilitate the hard-wired connection.

- Company-provided equipment includes a desktop computer and two monitors .

- Employees may be required to share their screen during work activities or support sessions.

Technology

Employees will use Google-based tools and other company systems, including:

- Gmail

• Google Meet

• Google Workspace (G Suite)

- Company-provided desktop and dual-monitor setup

Compensation

- $20.25/hour base pay

-
+$1.00/hour bilingual differential , where applicable

- Up to $400/month KPI-based incentive

• Full-Time benefits

Work Environment

This is a remote, call-center-style nursing position . The successful candidate should be comfortable handling a consistent volume of inbound patient calls while maintaining excellent patient service, accurate