Remote Front Desk Receptionist & Service Coordinator

Here’s the copy for the **Job Description** field. Enter New Job I’m assuming Monday through Friday and that the Teams meeting stays connected throughout the shift. I’ve used **Eastern Time (Philadelphia time)** rather than fixed EST year-round, so the hours follow your local clock.

### About the Role

Cityscape Technologies is hiring a full-time Remote Front Desk Receptionist & Service Coordinator to help manage client communication, scheduling, and daily office operations.

You will be a central point of contact between our clients, office staff, and technicians working in the field. We need someone who communicates professionally, takes accurate notes, stays organized, and follows through without needing constant reminders. This position also includes preparing and posting weekly social media updates.

### Work Schedule and Availability

**Monday through Friday, 8:30 a.m. to 4:30 p.m. U.S. Eastern Time, following Philadelphia’s local time and daylight saving changes.**

This is a scheduled, real-time position, not a flexible-hours or task-only role. You must be ready to answer calls, respond to messages, and coordinate with the team during your assigned working hours.

**You are required to join and remain connected to our Microsoft Teams meeting while on duty.** This allows you to communicate with the office and participate in daily coordination. Reliable attendance, punctuality, and responsiveness are essential.

### Main Responsibilities

- **Phone coverage and client service:** Answer incoming calls professionally, understand the caller’s needs, take accurate messages, and connect clients with the appropriate team member. Recognize urgent requests and bring them to the team’s attention promptly.

- * *Email s and client updates:** Write and send clear, professional email s regarding appointments, service progress, outstanding items, and next steps. Confirm information with the appropriate technician before communicating updates to clients.

- **Field technician notes:** Collect updates from technicians working at client locations. Document work completed, issues discovered, parts needed, and any follow-up required. Keep information organized so the office can act on it.

- **Calendar and scheduling:** Schedule service visits, maintain the team’s calendar, confirm appointments, communicate schedule changes, and help prevent missed appointments or scheduling conflicts.

- **Daily task and ticket tracking:** Maintain an organized record of open requests, outstanding tasks, and follow-ups. Check in with technicians for updates, flag overdue items, and provide a clear daily summary of completed work and items still needing attention.

- **Weekly social media posting:** Prepare simple captions and publish company-approved updates, project highlights, and photos. Coordinate with the team to gather content and maintain a consistent weekly posting schedule.

### What We’re Looking For

You should have strong spoken and written English, a professional and friendly phone manner, excellent attention to detail, and the ability to manage several requests without losing track of commitments.

Experience in reception, virtual assistance, customer service, scheduling, or service coordination is preferred. You should be comfortable using Microsoft Outlook, Microsoft Teams, shared calendars, and task-tracking tools, with basic familiarity with social media posting.

You must have a reliable computer, dependable internet connection, a clear headset, and a quiet workspace suitable for client calls and ongoing Teams participation.

An IT or service-company background is helpful, but this is primarily an administrative and coordination position. You are not expected to independently perform technical troubleshooting or manage advanced marketing campaigns.

### How to Apply

Apply through OnlineJobs.ph with your résumé and a brief introduction describing your experience with client calls, scheduling, task tracking, and social media posting.

Please confirm that you can consistently work the stated schedule and meet the mandatory Microsoft Teams meeting requirement.