Remote Customer Service Representative

Job Description:

Mid Cities Oms is seeking a highly motivated and experienced Remote Customer Service Representative to join our growing team. As a Remote Customer Service Representative, you will play a crucial role in providing exceptional customer service to our patients and referring offices. This is a full-time position with a competitive hourly salary of USD 28-32, based on experience.

Key Responsibilities:

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Respond to incoming calls and emails from patients and referring offices in a timely and professional manner

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Schedule and confirm appointments for patients, while maintaining accurate and up-to-date records

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Provide information and answer queries regarding our services, fees, and insurance coverage

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Process payments and insurance claims accurately and efficiently

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Handle patient concerns and complaints with empathy and provide appropriate solutions

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Collaborate with our team of oral and maxillofacial surgeons to ensure seamless patient care

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Follow all HIPAA regulations to maintain patient confidentiality and privacy

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Maintain a positive and professional demeanor at all times, both on the phone and in written communication

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Continuously strive to improve customer service processes and procedures to enhance the overall patient experience

Qualifications:

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High school diploma or equivalent required; Associate or Bachelor's degree preferred

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Minimum of 2 years of experience in customer service, preferably in a healthcare setting

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Excellent communication and interpersonal skills

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Proficient in Microsoft Office and comfortable with using technology and online platforms

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Ability to multitask and work efficiently in a fast-paced environment

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Strong attention to detail and organizational skills

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Customer-centric mindset with a passion for providing exceptional service to our patients

Working at Mid Cities Oms:

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This is a remote position, allowing for a flexible work schedule and location.

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The company offers a competitive hourly salary, based on experience, along with benefits such as health insurance and paid time off.

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Our team is dedicated to providing high-quality patient care in a comfortable and supportive environment.

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We value and invest in our employees' growth and development through ongoing training and opportunities for advancement.

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Our company culture promotes teamwork, open communication, and a positive work-life balance.

If you are a customer service professional with a passion for healthcare and a desire to join a dynamic and growing team, we want to hear from you! Apply now and become a part of the Mid Cities Oms family.

Mid Cities Oms is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability.