Remote Billing & Collections Specialist for a Commercial Laundry Company
Work From Anywhere in LATAM and the Philippines
Work Schedule: PST | Full overlap with US Pacific business hours (Monday–Friday)
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About the Client
A multi-generational commercial laundry serving the global airline industry is looking for a Billing & Collections Specialist to own end-to-end billing workflows in Microsoft Business Central and protect revenue data integrity across a complex, multi-site operation.
The company operates 8 US facilities, 3 European sites, and a network of 30–40 subcontractors, processing linens, blankets, and textile products for over 100 domestic and international airlines and in-flight caterers. Monthly billing consolidates across 56 locations, making accuracy and speed mission-critical to company-wide cash flow.
About the Role
Day-to-day, you'll audit delivery slips against production data, correct discrepancies directly in Business Central, batch-bill customers on weekly, semi-monthly, and monthly cycles, and keep sales price lists current across hundreds of customer accounts. You'll run daily revenue variance reports and investigate anomalies — a missing delivery, a mispriced item, a data gap — before they become invoicing errors.
Success means 100% of billing completed on deadline each month, zero invoicing errors from pricing or assignment mistakes, and revenue anomalies caught and resolved within 24 hours. Structured onboarding is documented with step-by-step guides and training videos, and the role has a proven growth path into cash receipts posting, bank reconciliations, and sales analysis.
Core Responsibilities
Billing Workflow & Delivery Slip Management
- Collect and audit daily delivery slips against production records to catch quantity errors, miscoded items, and wrong customer assignments
- Unpost, edit, and repost delivery slips in Business Central when discrepancies are found
- Batch-bill customers on weekly, semi-monthly, and monthly cycles using the correct customer cards
- Complete all billing by the monthly consolidation deadline across 56 locations
Sales Price List & Revenue Data Integrity
- Update sales price lists in Business Central when customers notify of changes, applying changes forward only
- Correct and repost delivery slips with outdated pricing before month-end billing runs
- Run daily 30-day revenue comparison reports to identify variances against expected volumes
- Investigate missing deliveries or data gaps and confirm accuracy with the appropriate personnel
ERP System Management
- Navigate a highly customized Business Central environment with up to 40 customer cards per account
- Maintain correct linkages between item codes, customer cards, service items, and sales price lists
- Ensure accurate item-to-customer assignments to prevent cascading invoicing errors
- Preserve system integrity across US and European entities when making changes
Analytical Problem-Solving & Communication
- Analyze data independently to resolve questions before escalating, and escalate with full context when needed
- Contact customers, approvers, and caterers to resolve invoice disputes such as tax exemption certificates and purchase order mismatches
- Coordinate in real time with facility teams and finance leadership via Microsoft Teams and email
Requirements
Must-Have
- Hands-on Microsoft Business Central experience, including posting/unposting workflows, customer cards, item codes, service items, and sales price list management
- 4–7 years in accounting/finance with 2–3+ years owning end-to-end AR/billing: invoice generation, billing validation, and revenue reconciliation
- Advanced Excel proficiency: pivot tables, VLOOKU