Relationship Officer General Processing (NTP NTB).MGN Pak - Direct Banking Cente

Job Purpose :
• To achieve monthly KPIs assigned.

• To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.

• To ensure that all telesales activities are directed to meeting sales targets.

• To ensure assigned card acquisition monthly targets are achieved.

• To ensure that there is no miss selling.

• Adherence to discipline and punctuality.

• Constant follow up with the customer.

• Attending Daily team huddles & keeps up to team commitments.

• Monitor personal performance and align strategies to improve sales out comes.
Key Result Areas:

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Follow verification policy – adhere to banking policies, procedures and regulatory requirements.

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Updating all the systems as per the call with the customer.

- Achieve given targets on monthly basis.

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Meeting the KPI Targets set in term of card acquisition NTB/NTP.

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Contact potential and existing customer via phone to introduce and promote banking products.

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Understand the customer needs and recommend suitable banking solutions.

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Cross-sell and upsell products to maximize revenue opportunities.

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Processing of the request or offer given to the customer.

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Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.

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Maintaining all records of the approval, requests and reports handled.

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Build and maintain strong relationships with customer.

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Handle customer inquiries and provide detailed information about product services

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Address customer concerns and resolve complaints efficiently .

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Compilation of daily and monthly reports and MIS for the team.

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Has strong Sales and customer focus and ability to think creatively and work under pressure.

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Ensure to meet 100% on control parameters and policy set by the bank audit team.

Knowledge Skills and Experience:

- University Graduate.

- Excellent people management skills.

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1-2 years experience in similar work environment.

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Preferably has a practical marketing background.

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Has strong Sales and customer focus and ability to think creatively and work under pressure.

- Excellent presentation skills.

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Good team player with result driven attitude.

- Business sensitive.

- Has analytical and computer skills.

- Adaptable and versatile.

Originally posted on Himalayas