Registered Nurse Navigator (RN) - Care Connections

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Registered Nurse Navigator (RN) - Care Connections101 Truman Medical Center Job Location
University Health Truman Medical Center, Work From Home-City Tax ReqKansas City, Missouri Department

TMC Care Connection UHTMC Position Type

Full time Work Schedule

7:00AM - 5:30PM /S-T Hours Per Week

40 Job Description

Are you a compassionate, organized, and relationship-focused nurse who loves helping people find their way through the healthcare system? As a Care Connection Nurse Navigator , you’ll be a trusted advocate and primary point of contact for patients as they connect with care across the organization.

This role is focused on helping new patients establish primary care, connecting patients with the right services, and making every step of their healthcare experience as seamless as possible. You’ll combine clinical knowledge with exceptional customer service to coordinate appointments, navigate referrals, identify barriers to care, provide education and support, and connect patients with the resources they need to achieve their best possible outcomes.

You’ll work closely with physicians, nurses, clinical teams, and non-clinical staff throughout the organization to build strong relationships and create solutions that work for both patients and care teams. You’ll also help strengthen connections between patients and the organization by promoting available services, supporting access to myUHealth, and proactively identifying opportunities to keep patients engaged in their care.
What You’ll Bring (Minimum Requirements)

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Bachelor of Science in Nursing (BSN) or equivalent combination of an Associate Degree in Nursing (ADN) and relevant experience.

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Current Missouri Registered Nurse (RN) license.

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Minimum of three years of experience working in a healthcare setting.

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Excellent verbal and written communication skills.

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Ability to read and speak the English language.

- Proficiency in Microsoft Word and Excel.

- Current BCLS certification.

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Ability to develop and maintain strong knowledge of healthcare resources and services available within the organization and through community health-related organizations.

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Ability to maintain a calm and professional demeanor in a demanding, high-stress environment while consistently demonstrating sound judgment, exceptional customer service, and strong problem-solving skills.

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Ability to handle patient concerns and sensitive information with tact, professionalism, and confidentiality.

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Excellent interpersonal skills with the ability to work effectively with individuals from diverse cultural, socioeconomic, and professional backgrounds.

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Demonstrated ability to work both independently as an autonomous self-starter and collaboratively as a team player.

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Professional appearance and presentation.

What You’ll Do

Be a Trusted Patient Advocate

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Serve as the primary point of contact for referred and newly engaged patients throughout their healthcare experience.

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Proactively reach out to patients who are not yet established with primary care and help connect them with the appropriate provider and services.

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Answer incoming calls, accurately identify patient needs, and guide patients to the appropriate area of care or service.

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Schedule physician appointments and help patients understand what to expect before, during, and after their visits.

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Verify insurance information and ensure required pre-certifications and authorizations are obtained and appropriately documented.

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Explain organizational policies and procedures in a clear, helpful, and patient-friendly manner.

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Make appointment reminder calls and proactively schedule future appointments when appropriate.

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Greet and guide patients to the appropriate areas of care an