Regional Operations Manager

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, Premier Garage, LightSpeed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, and Bark & Mane are consistently rated at the top of their categories and supported by more than 2,400 franchise territories in the U.S., and Canada.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

A few of the Company’s many Accolades and Awards

- Entrepreneur’s Franchise 500

- Entrepreneur’s Franchise 500 Best in Category

- Entrepreneur’s Top Low-Cost Franchise

- Entrepreneur’s Top New & Emerging Franchises

- Entrepreneur’s Top Home-based Franchises

- Entrepreneur’s Top 100 Global Franchises

You can learn more about Home Franchise Concepts on our Careers page.
Position Summary

This posting represents Regional Operations Manager opportunities across multiple Home Franchise Concepts brands. While the core responsibilities and qualifications are consistent, specific brand assignments, travel expectations, business priorities, and areas of focus may vary. Candidates will receive additional information about the assigned brand and role expectations as they progress through the interview process.

The Regional Operations Manager (ROM) serves as the strategic business partner for an assigned portfolio of franchise owners. This role is responsible for helping franchisees achieve sustainable revenue growth, profitability, operational excellence, and long-term business success through business coaching, financial guidance, operational support, and relationship management.

Leveraging financial reporting, CRM platforms, operational scorecards, key performance indicators (KPIs), and business intelligence tools, the ROM provides data-driven coaching and actionable recommendations that improve financial performance, strengthen operational execution, support brand compliance, and drive franchisee success.

The ideal candidate combines strong financial acumen, operational expertise, sales coaching, and relationship-building skills with a passion for helping small business owners achieve their goals.
Supervisory Responsibilities
This position has no direct reports.
Key Responsibilities

Strategic Business Coaching & Financial Performance

- Serve as the primary business coach and trusted advisor for an assigned portfolio of franchise owners.

- Analyze financial statements, KPIs, operational metrics, and business performance data to identify opportunities for growth and profitability.

- Coach franchisees on budgeting, forecasting, pricing strategies, cash flow management, margin improvement, and overall financial literacy.

- Partner with franchisees to develop annual business plans, measurable growth objectives, and ongoing action plans.

- Conduct regular business reviews to evaluate progress, identify challenges, and recommend strategic solutions.

- Help franchisees understand business performance and make informed operational and financial decisions.

Revenue Growth & Operational Excellence

- Monitor revenue growth, profitability, operational efficiency, customer satisfaction, sales performance, and other key business metrics.

- Coach franchisees on sales effectiveness, lead conversion, operational best practices, workforce planning, customer experience, marketing execution, and project management.

- Identify operational inefficiencies and recommend strategies that improve productivity, profitability, and long-term business performance.

- Adapt coaching strategies based on each franchisee's stage of business growth and individual needs.

Franchise Support & Relationship Management

- Build strong, trust-based relationships with franchise owners through proactive coaching and consistent communication.

- Lead franchisees through onboarding and ongoing busines