Receivables Support Representative
Receivables Support Representative
Position Type: Full-Time, Remote
Location: Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a highly detail-oriented and execution-driven Receivables Support Representative to help protect revenue, accelerate cash flow, and resolve customer billing issues quickly and professionally.
This role is focused on collections follow-up, billing investigations, customer communication, and Salesforce case management. You will work directly with customers to resolve past-due balances, investigate invoicing discrepancies, and maintain accurate documentation across all receivables-related activity.
This is not a passive collections role. We’re looking for someone who is persistent, proactive, organized, and comfortable handling high-volume phone and email communication while maintaining a strong customer experience.
You will play a key role in reducing aging balances, improving billing accuracy, and helping maintain healthy customer relationships through clear communication and consistent follow-through.
What You’ll Own
Collections & Payment Follow-Up
- Execute outbound collections calls and email follow-ups for past-due accounts
• Secure payments, payment commitments, and account resolutions
• Maintain a disciplined follow-up cadence until issues are fully resolved
• Track customer commitments, behaviors, and payment activity in Salesforce
• Identify opportunities to enroll customers into auto-pay programs
• Help reduce delinquency and aging balances through proactive communication
Billing Investigation & Case Management
- Investigate billing disputes, invoice discrepancies, and account setup issues
• Identify root causes behind invoicing problems and coordinate corrections
• Open, manage, and close Salesforce cases with detailed documentation
• Ensure all customer interactions, resolutions, and follow-ups are accurately recorded
• Confirm customer understanding and satisfaction before closing billing cases
• Escalate complex issues when necessary while maintaining ownership of follow-through
Customer Communication & Coordination
- Communicate professionally and confidently through phone and email interactions
• Provide proactive updates regarding investigations, payments, and account status
• Work cross-functionally with operations, installation, service, and billing teams to resolve issues
• Reduce internal escalations by proactively resolving billing and receivables concerns
• Maintain a customer-first approach while protecting company revenue
Documentation & Process Improvement
- Maintain accurate and audit-ready Salesforce records
• Track recurring billing or collections issues and identify operational trends
• Assist with SOP creation and process improvement initiatives
• Present recurring issue patterns and recommendations during team reviews
• Support continuous improvement efforts to improve collections efficiency and billing accuracy
What Makes You a Great Fit
- You are persistent and comfortable following up until resolution is achieved
• You balance urgency with professionalism and empathy
• You are highly organized and disciplined with documentation
• You proactively solve problems instead of waiting for direction
• You communicate clearly and confidently with customers and internal teams
• You thrive in structured, fast-paced operational environments
Required Experience & Skills
- Experience in collections, receivables, billing support, or customer account management
• Proven ability to manage high-volume customer communication by phone and email
• Experience using Salesforce or similar CRM systems for case management
• Strong attention to detail and organizational skills
• Strong written and verbal English communication skills
• Ability to investigate and resolve billing or payment issues independently
• Comfortable managing multiple priorities and follow-up workflows simultaneously
Preferred Experience