RCM Training & Process Optimization Specialist
Company Overview
RethinkFirst was founded in 2007 with a mission to provide scalable, evidence-based autism treatment training tools and caregiver supports to an underserved population. In 2010, Rethink launched its first solution, a suite of special needs and behavior management offerings, to support K-12 education. Over time, we expanded our offerings to support the entire behavioral health community by adding solutions in the employer (RethinkCare), provider (RethinkBH), and payor (RethinkFutures) industries, and to drive whole child wellness and success in education (RethinkEd).
Today, we’re proud to have almost 500 team members working to support over 2,000 customers worldwide as we work together to support our communities and help every individual reach their potential.
Over the past fifteen years, RethinkFirst ’s mission has evolved to transform the behavioral health landscape by inspiring and empowering all individuals with behavioral health challenges and those who support them. We continue to focus on the future of transforming behavioral health through data science, analytics, and enabling value-based care. With patent-pending solutions and the largest published ASD dataset, RethinkFirst can focus on improving outcomes and having a positive impact on the millions of lives it supports.
Rethink Billing Overview
Our Billing Services Division specializes in Revenue Cycle Management, Enrollment and Credentialing, and Benefit Authorization Management services. We are growing and are looking for new team members that will offer our clients best-in-class billing services. We support mission-oriented companies that impact the lives of thousands of individuals with autism and their families. We are excited to offer the opportunity for professional and collaborative individuals to grow and be part of something exciting.
Job Summary
The RCM Training & Process Optimization Specialist is responsible for developing, standardizing, and delivering training and operational documentation across Revenue Cycle Management (RCM).
This role serves as a subject matter resource for RCM systems, workflows, and processes across functions including Billing, Accounts Receivable, Payment Posting/Cash Reconciliation, and other RCM operational teams. The Specialist will work closely with operational leaders and team members to understand current workflows, learn new systems and functionality, identify opportunities for process improvement, and translate those processes into clear, scalable Standard Operating Procedures (SOPs), workflows, job aids, and training materials.
While this position will support onboarding and training of new team members, its primary focus is broader: ensuring RCM teams have well-defined, documented, and optimized processes and are effectively trained when systems, technology, or operational workflows change.
Key Responsibilities
RCM Training & Team Development
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Develop and deliver structured training for RCM team members across Billing, Accounts Receivable, Payment Posting/Cash Reconciliation, and other revenue cycle functions.
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Lead training for new team members as hiring and onboarding needs arise.
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Develop ongoing education and refresher training for existing team members.
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Create training programs for new systems, system enhancements, automation, and changes to RCM workflows.
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Translate complex system functionality and RCM processes into clear, practical training that team members can apply in their daily work.
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Conduct live demonstrations, workflow walkthroughs, and hands-on system training.
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Assess training effectiveness and identify areas where additional education, documentation, or process clarification is needed.
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Partner with RCM leadership to identify knowledge gaps and develop targeted training to address them.
SOP & Workflow Development
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Own the development and maintenance of SOPs across RCM departments.
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Work directly with operationa