Provider Relations Account Manager (World Trade Center Health Program)

Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None Public Trust/Other Required:
MBI (T2)
Job Family:
Process and Operational Efficiency Job Qualifications:
Skills:
Customer Service Management, Process Implementations, Provider Data Management (PDM), Provider Network Management, Relationship Management Certifications:
None Experience:
5 + years of related experience US Citizenship Required:
No
Job Description:

GDIT's Federal Health team if hiring a Provider Relations Account Manager to support the Third‑Party Administrator (TPA) for the World Trade Center (WTC) Health Program

This position is remote, but occasional travel may be required for meetings with CCEs, CDC stakeholders, or internal leadership.
Summary:

The CCE Account Manager serves as the primary operational liaison between the World Trade Center Health Program (WTCHP) Third-Party Administrator (TPA) and Clinical Centers of Excellence (CCEs).

This role is responsible for maintaining strong, mission-driven partnerships with CCE leadership; coordinating operational needs across internal TPA teams; and ensuring that each CCE receives the services, tools, data, and network support necessary to deliver high-quality care and case management to WTCHP members.

This position is uniquely suited to individuals with direct, hands-on experience working with WTCHP CCEs prior to the current TPA contract. Candidates without this experience will not be considered. Deep familiarity with the organizational structures, operational workflows, and program requirements of all eight CCEs is essential.

The CCE Account Manager will function as the internal subject matter expert (SME) on CCE needs and processes and will partner with Benefits Administration, Member Services, Claims, Provider Network Management, and Operations leadership to drive cross-CLIN execution and continuous improvement. The role reports to the Provider Network Lead and is fully remote.
What You'll Be Doing:

- Serve as the central point of contact for all WTCHP CCEs, ensuring clear communication, timely issue resolution, and strong program alignment.

- Develop and maintain executive-level relationships with CCE leadership to promote transparency, trust, and long-term partnership success.

- Act as the internal SME for CCE-specific workflows, including case management models, member coordination processes, unique operational needs, and interactions with the TPA provider network.

- Coordinate internal execution of CCE needs by working closely with Benefits Administration, Member Services, Claims, Provider Network Management, and Operations leadership.

- Support the implementation of new operational initiatives, service delivery enhancements, and process improvements that affect CCEs.

- Build and reinforce a culture of collaboration, accountability, customer service excellence, and continuous process improvement across all provider engagement activities.

- Facilitate regular business reviews with CCEs to discuss performance metrics, operational priorities, quality initiatives, compliance requirements, and strategic objectives.

- Provide CCE-focused insights to TPA leadership to inform program operations, member experience enhancements, and provider network strategies.

- Support the delivery of CCE-related data, reporting, and tools, ensuring alignment with CDC guidelines and WTCHP program requirements.

- Manage escalations and coordinate internally to resolve member-impacting issues, ensuring appropriate follow-through and timely closure.

- Maintain a deep understanding of the WTCHP mission and ensure that all provider engagement activities reflect the program’s commitment to 9/11 responders and survivors.

What You'll Need (required):

- Bachelor's degree and 5+ years of experience (work experience will be considered in lieu of degree)

- Functional knowledge of all eight CCEs, including their structures, workflows, and operation