Project Manager, Service Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager, Service Delivery based in Brazil .

As a Project Manager within the Service Delivery team, you will take ownership of business customer orders from initiation through successful completion, creating a seamless delivery experience with fewer departmental handoffs. You will coordinate internal teams and third-party providers while keeping customers informed throughout the project lifecycle. The role combines hands-on telecommunications expertise with structured project management and customer-facing communication. You will oversee services including Internet circuits, Hosted VoIP, number porting, and SD-WAN implementations. Success requires strong organization, clear documentation, and the ability to manage multiple dependencies and priorities. This is a 100% remote opportunity in a fast-growing, innovation-focused environment where your work can directly influence customer outcomes.

Accountabilities:
- Own and manage the full delivery lifecycle for assigned business customer orders, ensuring timely, accurate, and high-quality completion.

- Coordinate internal teams and contracted third-party resources to meet customer requirements, dependencies, and delivery timelines.

- Maintain consistent, proactive communication with customers throughout the delivery process, providing clear updates and managing expectations.

- Manage telecommunications delivery activities including Internet circuit ordering, Hosted VoIP projects, and number porting.

- Lead SD-WAN implementation activities and coordinate VoIP porting and Internet circuit orders across multiple carriers.

- Document project dependencies, priorities, requirements, and key actions to support efficient execution.

- Apply hands-on service delivery experience to identify issues, coordinate solutions, and drive successful project outcomes.

- Take on additional projects and responsibilities as needed to support team and organizational objectives.

Requirements

- Minimum of 5 years of experience in the telecommunications industry.

- At least 5 years of experience in Service Delivery and/or Project Management.

- Hands-on experience with VoIP, SD-WAN implementation, and Internet circuit ordering through telecommunications carriers.

- Strong ability to identify and clearly document project dependencies, priorities, and requirements.

- Proven ability to coordinate and effectively manage third-party resources.

- Strong project organization, communication, and customer relationship management skills.

- Ability to manage multiple priorities and delivery timelines in a fast-paced environment.

- Practical, hands-on approach to resolving delivery challenges and driving projects through completion.

Benefits

- 100% remote work environment.

- Opportunity to grow within a high-growth organization.

- Innovative environment that encourages ideas, initiative, and strategic thinking.

- Opportunity to make a tangible impact on customer and business outcomes.

- Flexible time off.

- Team events and company activities.

- Employee referral bonus opportunities.

- Exposure to telecommunications, SD-WAN, VoIP, Internet connectivity, and service delivery projects.

- Opportunity to work across internal teams, customers, carriers, and third-party providers.