Product Support Specialist - SaaS - Philippines (Remote)

Note:  This role is for individuals who reside in and have full work authorisation for the Philippines.

About the Role:

In the  Product Support Specialist role , you will be the  first point of contact for  our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our  customers love the support and service we provide , and your role will be not only to uphold similar standards but also to set new ones.

Your work directly shapes the product and can evolve into  non-technical opportunities  across Sales & Success, Data Analytics, or Marketing as you grow with us in a  global SaaS environment . 

This role would include working from 4:30 a.m. PH time to 1:00 p.m. PH time any five (5) days of the week.

- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Providing prompt and accurate feedback to customers
- Ensuring proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers