Product Manager & Senior Business Analyst

This is a remote position.
About the Role

We are looking for an experienced Product Manager & Senior Business Analyst who can combine product strategy with strong execution discipline.

This is a hands-on role responsible for shaping product direction, translating business objectives into actionable requirements, driving roadmap execution, establishing strong product governance, and providing clear visibility into progress, risks, dependencies, and outcomes.

The role will work closely with business leaders, customers, SMEs, engineering, UX, QA, and the Embrace AI Group to modernize existing platforms and identify opportunities for AI-powered automation and innovation.
Key Responsibilities

Product Strategy & Roadmap
- Define and maintain product strategy, priorities, and roadmaps aligned with business and customer objectives.

- Translate strategic goals into measurable product initiatives and delivery plans.

- Balance customer needs, modernization, technical debt, compliance, growth opportunities, and innovation.

- Evaluate opportunities based on customer value, business impact, effort, risk, and strategic alignment.

- Support product planning across legacy and next-generation platforms.

Business Analysis & Requirements
- Lead discovery with customers, business stakeholders, SMEs, engineering, and operations.

- Understand complex legal collection workflows, business rules, integrations, compliance requirements, and operational pain points.

- Translate business needs into process flows, functional requirements, user stories, acceptance criteria, scenarios, and prototypes .

- Identify happy paths, alternate flows, edge cases, dependencies, and exceptions before development.

- Challenge ambiguous requirements and ensure teams understand both the business problem and desired outcome .

Product Governance
- Establish disciplined governance from Discovery → Prioritization → Definition → Development → UAT → Release → Measurement .

- Maintain clear ownership, decision logs, dependencies, risks, assumptions, and escalation paths.

- Ensure roadmap and backlog priorities remain aligned with agreed business objectives.

- Establish appropriate product and delivery checkpoints without creating unnecessary process overhead.

- Drive accountability across cross-functional teams and proactively escalate blockers.

Executive Reporting & Visibility
- Provide concise and consistent reporting on roadmap health, delivery progress, risks, dependencies, decisions, and outcomes.

- Maintain executive-level dashboards and product scorecards.

- Track planned vs. delivered commitments and highlight material deviations early.

- Define and monitor KPIs covering adoption, customer value, operational efficiency, product quality, and business impact.

- Convert complex product and delivery information into clear recommendations for leadership.

AI & Product Innovation
- Partner with the Embrace AI Group to identify high-value AI and automation opportunities across Legal & other Tech workflows.

- Evaluate opportunities including intelligent workflow automation, document processing, analytics, recommendations, knowledge retrieval, and productivity improvements.

- Develop prototypes and experiments to validate opportunities before committing significant engineering investment.

- Ensure AI initiatives have clear business outcomes, appropriate human oversight, measurable success criteria, and production readiness.

- Identify reusable AI capabilities that can create value across products and workflows.

Legacy Modernization
- Develop a strong understanding of mature products, existing customer workflows, integrations, and historical product decisions.

- Identify opportunities to simplify and modernize legacy workflows without disrupting mission-critical customer operations.

- Support migration and modernization decisions across desktop/on-premise and modern cloud/web platforms.

- Balance feature parity with opportunities to re