Product Manager

The Role

As Product Manager, you'll own the development and growth of Lilli 's apps and services for carers and families. The role is predominantly direct-to-consumer, with additional responsibility for the front-end experience of our public sector products.

Working closely with the Head of Product, you'll turn our wider product strategy into something families can rely on: easy to understand, simple to get started with, useful day-to-day, and trustworthy enough to support the wellbeing of a loved one.

You'll own the full product cycle — from discovery through to delivery and ongoing improvement — and you'll be expected to bring strong product judgement, back decisions with evidence, and take ownership of whether what you build actually works.
What You'll Do

- Own the Family product area within Lilli 's wider product strategy, and work with the Head of Product to define how it connects with our public sector offering.

- Build a deep understanding of families and carers — their needs, behaviours, motivations, and the reasons they disengage.

- Own the customer journey end-to-end: from proposition and onboarding through to regular use, engagement and retention.

- Identify and prioritise the problems worth solving, using interviews, observation, product analytics, support feedback and experimentation.

- Turn ambiguous customer problems into clear product hypotheses, requirements and measurable outcomes.

- Shape solutions in close partnership with Engineering, Data Science and Design, from discovery through delivery.

- Make clear prioritisation and scope trade-offs within your product area.

- Define success metrics and use data to understand whether what you've built is working.

- Run experiments to improve activation, engagement, retention and overall customer experience.

- Partner with Commercial, Marketing, Customer Success and Operations to make sure the whole proposition works — not just the software.

- Bring customer evidence and product learnings back to the Head of Product and wider business, and challenge assumptions when the evidence points elsewhere.

Requirements
About You

- You've owned and grown consumer products, and understand what makes them work: proposition, onboarding, activation, engagement and retention.

- You're comfortable using product analytics and customer research to make decisions, not just gather requirements.

- You can turn ambiguous customer problems into clear priorities — and clear products.

- You've worked closely with engineers, designers and data teams throughout the product lifecycle.

- You're comfortable experimenting, learning fast, and changing direction when something isn't working.

- You have strong product judgement, and can tell the difference between what customers ask for and the problem they actually need solved.

- You care about simple, high-quality customer experiences.

- You communicate clearly, and can challenge colleagues and stakeholders constructively.

- You measure success by customer and business outcomes — not features shipped.

- Experience with design, AI or data-driven products, connected devices, healthcare, or other products where trust is essential — valuable, but not required

Benefits

- We are a remote company with flexible working hours and believe that having an inspiring space to work is important.

- We don’t have an office so we will provide everything you need to set you up at home

- We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes

- We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive

- Unlimited Work Away from Home days

- A generous 28 days’ annual leave + bank holidays

- Health Cash Plan

- Electric Car Scheme

Originally posted on Himalayas