Product Manager

We’re hiring a Product Manager to own our main B2B solution end-to-end — vision, roadmap, and the features that make restaurant staff’s daily life demonstrably better. TC Manager is the cockpit restaurant teams open every morning: where hosts seat guests, managers shape the floor plan, and owners read yesterday’s covers. When it works beautifully, a restaurant runs beautifully. When it doesn’t, service breaks.

This isn’t a spreadsheet PM role. You’ll spend time behind host stands during dinner rush, validate ideas in real restaurants using AI-built prototypes before any production code is written, and keep a remote-first team aligned through clear writing rather than meetings.

Responsibilities

- Own the vision, strategy, and roadmap for TC Manager — the dashboard used daily by tens of thousands of restaurant staff across 40 countries.

- Conduct regular on-site research with hosts, managers, reservationists, and owners across casual, fine-dining, hotel F&B;, and multi-outlet groups. Translate what you observe into product bets.

- Define the “why” and the “what.” Partner closely with engineers and designers on the “how,” and trust them to own implementation.

- Use AI tools to rapidly build POCs, mockups, and clickable prototypes. Take them into restaurants and run early validation sessions with real operators before committing engineering capacity.

- Write crisp PRDs, problem statements, and decision docs that the team can act on without follow-up meetings.

- Prioritize ruthlessly across a portfolio that touches reservations, table management, waitlist, guest data, POS / payment / telephony integrations, and reporting.

- Partner with the Consulting, Onboarding, and Sales teams in Japan and overseas to understand customer pain, validate solutions, and ensure new features are adopted, not just shipped.

- Set, track, and report on outcome metrics — adoption, task completion, time-on-task, support ticket volume, NPS — not feature counts.

- Coordinate launches in Japanese and English, working with Marketing, Support, and regional teams to land features in every market we serve.

Requirements

- 5+ years of product management experience, with at least 2 years owning a B2B SaaS product used daily by operational, non-technical users.

- Demonstrated empathy for the restaurant or hospitality industry. Either direct operating experience (host, manager, owner, operations lead) or a strong track record of building products for restaurants, hotels, or comparable front-line operational teams.

- Hands-on comfort with AI tools for prototyping, drafting, and rapid iteration. You have personally used AI to build at least one prototype that you put in front of users.

- Strong written communication. You think in documents, not slides.

- Comfort with data — able to define metrics, pull or request the right queries, and make trade-offs grounded in evidence.

- Experience working closely with engineering teams on complex, integrated products (not just feature shipping).

- Business-level Japanese (interviewing customers, reading internal documents, writing customer-facing release notes)

Nice to haves

While not specifically required, tell us if you have any of the following.

- Prior experience working inside a restaurant, hotel F&B; operation, or hospitality group — even briefly.

- Familiarity with reservation systems, POS, payment, or telephony / CTI integrations.

- Experience designing for multi-tenant, multi-language, multi-currency products.

- Previous startup or scale-up experience.

- Comfort with qualitative research methods (contextual inquiry, diary studies, JTBD interviews).

- Experience launching products simultaneously in Japan and overseas markets.