Product Manager (BizStack Platform)

As a Product Manager at MODE, you will be part of our Product Management team, leading the platform roadmap, partnering with engineering and UX to design scalable architecture that aligns with customer needs and overall strategy. Responsibilities include balancing technical performance with delivery timelines, monitoring platform health metrics, and utilizing AI tools to rapidly validate technical concepts through proofs of concept.

Given that BizStack is an IoT platform, it is imperative to propose solutions tailored to various customer segments. You will develop features that support these solutions as a unified platform. This role involves complex challenges unlike those encountered in single-issue products, offering a high degree of difficulty but also a rewarding and engaging experience.

Responsibilities

- Own the BizStack platform roadmap across front-end and back-end to ensure scalability for all customers.

- Partner with engineering and UX to design and prioritize scalable and durable platform capabilities.

- Translate customer and industry requirements into platform architecture and feature decisions.

- Balance technical debt, performance, and scalability trade-offs against feature delivery timelines.

- Define and track platform health metrics such as performance, reliability, and scalability.

- Use AI agents and tools to rapidly build simple proofs of concept (POCs) to validate technical approaches.

- Work with cross-functional stakeholders to align platform investments with overall BizStack strategy.

Requirements

- 3+ years of experience in product management for technical or platform products (junior to mid-level).

- Strong technical acumen — comfortable discussing front-end and back-end architecture with engineers.

- 3+ years of experience with B2B solutions or SaaS products.

- An energetic, proactive mindset with a strong bias toward execution and getting things done.

- Business-level Japanese to communicate with customers.

- Working English proficiency (Japanese college-level English or better). Our product team includes many English-speaking members from around the world, and English is our primary language for documentation and day-to-day communication — you’ll need to read technical/business materials and communicate with global stakeholders in English.

- Comfort using AI tools and agents (e.g., Claude, ChatGPT, no-code/low-code platforms) to build simple prototypes.

- Strong collaboration skills, with the ability to work effectively across engineering, UX, and business teams.

- Willing to work in the office at least once per week.

Nice to haves

While not specifically required, tell us if you have any of the following.

- Prior experience with platforms built for multiple customer segments.

- Familiarity with API design, data architecture, or system scalability concepts.

- Experience working in fast-paced, ambiguous, or early-stage environments.