Product Manager

Funnel Leasing Inc. is hiring for a Product Manager, Payments. As the Product Manager, Payments, you will be responsible for the strategy, roadmap, requirements, and cross-functional execution of payment-related experiences across Funnel’s platform. You’ll partner closely with Engineering, Design, Strategy, Customer Success, Implementation, Support, Finance/Operations, and external payment partners to ensure payments workflows are reliable, intuitive, scalable, and aligned with customer and business needs.

This role is ideal for a product manager or technical product manager who is comfortable working in complex technical systems, understands the importance of accuracy and trust in payment experiences and accounting workflows, and can balance customer needs, operational requirements, compliance considerations, and technical constraints. You should be able to understand technical proposals, ask effective implementation questions, and translate technical complexity into clear product requirements. The salary range for this role is $100,000.00 - $140,000.00.
Why Funnel?

We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited DTO, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!
Who is Funnel Leasing ?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.

Click here to learn more about Funnel and our innovative team members across the country.

The Product Manager, Payments essential roles and responsibilities include, but are not limited to the following:
Roles and responsibilities:

- Own the payments product roadmap, including discovery, prioritization, delivery, and iteration.

- Understand, define and document product requirements for payment workflows, failure state, reconciliation, settings, integrations, reporting, error handling, and operational tools.

- Partner with Engineering and Design to deliver reliable, user-friendly payment experiences for customers, renters, and internal teams.

- Collaborate with stakeholders across Product, Strategy, CX, Implementation, Support, Finance, and Payment Operations to identify needs, risks, and opportunities to improve operational tooling, reduce escalation volume, and ensure payment issues can be detected, triaged, and resolved efficiently.

- Drive external partner discovery and clarification when vendor documentation, APIs, webhooks, or implementation details are incomplete; identify risks, document open questions, and align internal teams on assumptions and next steps.

- Own reconciliation strategy and ensure payment-related features meet expectations for reliability, clarity, compliance, security, and operational readiness across PMS integrations, Funnel data, payment vendor data, payouts, bank activity, customer reporting, and internal controls.

- Use data, customer feedback, support trends, and stakeholder input to prioritize improvements and monitor product stability.

- Coordinate launches, release notes, training materials, and internal enablement for payment-related changes.

- Monitor post-launch performance and drive follow-up improvements.

- Evaluate complex payment configuration models and drive simplification, standardization, and guardrails to reduce customer misconfiguration and inconsistent operational outcomes.

- Create a culture of continuous improvement