Product Lead

RO Product Lead
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Roadie, a UPS Company, is a crowdsourced delivery platform that connects senders with drivers already heading in the right direction, offering fast, flexible, and scalable logistics solutions for same-day and urgent deliveries across the U.S.
Roadie
Employee count: 201-500
United States only

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Roadie , a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com .

Roadie is looking for a Product Lead to shape the systems that keep our operations moving. You will set the vision for our internal operations product pillar, building intuitive, scalable experiences that improve how teams manage work, investigate issues, take action, and resolve cases. Your work will empower internal teams to operate with greater speed, confidence, and autonomy while directly improving operational performance and the experience Roadie delivers every day.

This is a hands-on player-coach role. You will manage and develop a small team of product professionals while directly leading high-priority initiatives that improve how Roadie ’s internal teams operate.
What You’ll Do
- Define the vision, strategy, and roadmap for Roadie ’s internal operations products
- Lead the development of tools and workflows that help internal teams identify issues, make informed decisions, and resolve work efficiently
- Translate complex, manual processes into intuitive, scalable product capabilities
- Identify thoughtful opportunities to use AI and automation while maintaining appropriate human oversight and operational safeguards
- Establish clear goals and success metrics focused on efficiency, resolution quality, self-service, and user satisfaction
- Partner with cross-functional teams to understand operational needs, align priorities, and deliver meaningful business outcomes
- Create clear product ownership and strong operating practices across interconnected systems and workflows
- Serve as a hands-on product leader, directly driving critical initiatives while managing and developing a small team
- Hire and onboard additional product talent as the organization grows

What You Bring
- 7+ years of product management experience, ideally building internal tools, operational platforms, or complex workflow products
- Experience as a player-coach, leading product execution while managing and developing product talent
- A track record of transforming complex, manual processes into intuitive, scalable solutions
- Strong systems thinking, analytical skills, and experience defining meaningful success metrics
- Proven ability to lead ambiguous initiatives and align cross-functional stakeholders
- A high bar for internal user experiences and the same product rigor you would bring to customer-facing products
- A practical, AI-forward mindset, including sound judgment about when to automate and when human oversight is essential

Bonus:
- Salesforce, case-management systems, support platforms, workflow automation, or agent tooling
- Logistics, delivery, transportation, marketplace operations, warehouse operations, or last-mile delivery
- User experience and product design
- AI-assisted support, triage automation, decision-support tools, or internal productivity platforms
- Hiring, coaching, or developing product managers or product owners

Why Roadie ?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done

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About the job
Apply before
Oct 20, 2026
Posted on
Aug 21, 2026
Job type
Full Time
Experience level
Senior

Experience

7 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Product Management Product Lead Internal Operations Products Product Strategy Operations Product Manager Product Leader Senior Product Lead

Skills
Product Management Salesforce Workflow Automation AI Systems Thinking Analytics User Experience Product Design Internal Productivity Platforms Case Management Systems Support Platforms Agent Assist Tools Decision Support Tools Internal Tools Platform Operations Workflow Products Logistics Delivery Transportation Marketplace Operations Warehouse operations Last Mile Delivery Roadie

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About Roadie

Learn more about Roadie and their company culture.

View company profile

Roadie, a UPS Company, is revolutionizing the world of logistics through its innovative crowdsourced delivery platform. Founded in 2014, Roadie has pioneered an 'on-the-way' delivery model, ingeniously tapping into the unused capacity in passenger vehicles already on the road. This groundbreaking approach connects individuals and businesses needing to send items – from small parcels to oversized goods – with drivers already heading in the right direction. This not only provides a faster and often more cost-effective shipping solution but also introduces a new level of flexibility and scalability previously unseen in traditional delivery networks. Through its advanced technology, Roadie's platform intelligently matches 'Gigs' (deliveries) with its extensive network of over 200,000 verified drivers across the United States, optimizing routes and ensuring efficient transit.

The company's commitment to technological advancement is evident in its sophisticated matching algorithms and user-friendly web and mobile applications, which streamline the entire delivery process for both senders and drivers. Roadie's innovative solutions cater to a diverse range of industries, including retail, e-commerce, healthcare, and even airlines for services like mishandled baggage delivery. By transforming everyday commutes and road trips into delivery opportunities, Roadie is not just moving goods; it's creating a more sustainable and efficient logistics ecosystem. The platform's ability to handle same-day, urgent, and scheduled deliveries, including specialized services like RoadieXD™ for cross-docking and Roadie Direct™ for warehouse delivery, underscores its dedication to pushing the boundaries of what's possible in last-mile logistics.

This focus on innovation has positioned Roadie as a key player in the evolving landscape of on-demand delivery, continuously adapting to meet the dynamic needs of modern commerce and consumer expectations.

Tech stack

Learn about the tools and technologies that Roadie uses to build, market, and sell its products.

View tech stack

Bootstrap

JavaScript

WP Rocket

PostgreSQL

Font Awesome

Appium

Kibana

Roadie employees can create an account to update this tech stack.

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Job expired?

Please let Roadie know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Oct 20, 2026
Posted on
Aug 21, 2026
Job type
Full Time
Experience level
Senior

Experience

7 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Product Management Product Lead Internal Operations Products Product Strategy Operations Product Manager Product Leader Senior Product Lead

Skills
Product Management Salesforce Workflow Automation AI Systems Thinking Analytics User Experience Product Design Internal Productivity Platforms Case Management Systems Support Platforms Agent Assist Tools Decision Support Tools Internal Tools Platform Operations Workflow Products Logistics Delivery Transportation Marketplace Operations Warehouse operations Last Mile Delivery Roadie

Browse similar jobs
Remote Senior Product-Management Jobs Remote Full Time Product-Management Jobs Remote Senior Product-Management Jobs in United States Remote Full Time Jobs in United States Remote Product-Management Jobs in United States

Claim this profile RO Roadie

Company size

201-500 employees

Founded in

2014

Chief executive officer

Marc Gorlin

Markets
Logistics Crowdsourced Delivery Last Mile Delivery On Demand Services Retail Technology Supply Chain Management Transportation Healthcare Logistics Mobile Apps Ecommerce

Employees live in
United States

View company profile

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