Procure-to-Pay Software Support Specialist

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .
JOB DESCRIPTION SUMMARY
The P2P Software Support Specialist provides day-to-day support for platform configuration and system administration within Downstream Procure-to-Pay functions, including purchasing, invoicing, and payment processing systems. This role maintains transaction data integrity across P2P platforms, supports troubleshooting for assigned systems, and partners with the Sr. P2P Software Support Specialist to ensure consistent, compliant platform support. JOB DESCRIPTION
KEY RESPONSIBILITIES
System Support & Payment Processing

- Assist with configuration and maintenance of P2P technology platforms, including vendor marketplace, invoice, and payment processing functionality, including ongoing training on these systems.

- Maintain purchasing and payment data integrity across P2P platforms and accounting systems, ensuring accuracy and compliance with owner requirements.

- Maintain working knowledge of system-driven purchasing and payment requirements to ensure consistent process adherence.

Help Desk & Cross-Functional Coordination

- Provide ongoing platform support by maintaining the Help Desk queue and responding to tickets and emails within established timeframes.

- Interact with Finance/Accounts Payable, IT, and operations departments to ensure system changes and processes are understood and followed.

- Escalate complex or higher-priority technical issues to the Sr. P2P Software Support Specialist or Manager, P2P – Software Support, as needed.

Reporting & Continuous Improvement

- Complete financial, administrative, and other reports and analyses as assigned.

- Participate in ongoing process improvement through review and feedback on system configuration and support processes.

- Maintain relationships with team members and technology partners to support consistent execution.

BASIC KNOWLEDGE & QUALIFICATIONS

- College degree in a related field, or equivalent combination of education and experience.

- Prior experience in procurement systems, P2P technology, or a related technical support role preferred, but not required.

- Demonstrated ability to read, write, and communicate effectively with team members and stakeholders.

- Proficiency in word processing, spreadsheet, and database management tools.

- Basic mathematical skills necessary to complete financial records, budgets, and other fiscal reporting information.

SPECIALIZED SKILLS

- Strong attention to detail and follow-through on assigned system support tasks.

- Comfortable managing a Help Desk queue and responding to routine technical tickets within SLA.

- Effective, clear communicator with technical and cross-functional stakeholders.

- Eager to learn P2P systems and payment technology; open to coaching from senior team members.

- Organized, with the ability to manage multiple ongoing system support requests.

The hourly range for this position is $27.00 - $28.50.

Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements, prior experience, cu