Premier Reservation Manager

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.
Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

Work with VIP clients:
- Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
- Formation of a commercial offer to the client;
- Searching and booking of accommodation options, additional services, according to the request;
- Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
- Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written).
- Russian Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
- Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.

- Tech Requirements: A functioning computer and microphone.

What We Offer:
- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 2 days-on after 2-days off from from 9 a.m. to 9 p.m. GMT +3.
- Competitive Salary: Earn a base salary of 800 EUR + up to 200 EUR in bonus KPI
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.

Learn more about our data protection practices in our Privacy Policy:

https://emergingtravel.notion.site/recruitment-privacy-notice

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!