Personal Assistant (LATAM)

We are seeking a highly dependable and proactive Personal Assistant to provide real-time support to a business owner. This role involves joining live calls to take dictation, assisting with communications while traveling, and helping to keep daily tasks and priorities organized.

The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced environment.

Schedule: Monday–Friday, 11:00 AM–8:00 PM; Saturday, 10:00 AM–2:00 PM (US Pacific Time)
Duties and Responsibilities
- Join live calls to take dictation and detailed notes (pricing, action items/next steps, or dates)
- Read emails, text messages, and other correspondence aloud during travel times, take dictation, and send replies out to customers/the office.
- Keep the owner organized by tracking to-dos and important follow-ups.
- Update and maintain spreadsheets, logs, and other admin files.
- Provide light admin support as needed (e.g., scheduling, reminders)
- Help to organize ideas regarding business growth that come up and the next steps needed to make it happen. Offering assistance where possible.
- Build relationships with pool service subcontractors and stay connected with them for potential customer referrals.

- Maintain regular contact, following up every month or two to keep relationships active. Track all outreach on a spreadsheet.
- A rough script will be provided, but comfort with improvisation is important.

Requirements
- Confident, proactive, and comfortable taking initiative.
- Strong ability to follow directions and execute tasks accurately.
- Positive, professional attitude.
- Fluent in English and Spanish, both written and spoken.
- Fast and accurate typing skills.
- Strong multitasking and organizational skills, with the ability to manage multiple priorities without letting tasks fall through the cracks.
- Experience with English dictation, transcription, note-taking, or similar tasks.
- Proficiency with Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar, etc.).
- Comfortable with occasional referral-focused calls; this will make up approximately 10% of the role. No sales quotas or call volume targets. Customer service experience is a plus.
- Available to work on Saturdays.
- Must be based in Mexico.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility.
- Paid Time Off.
- Health Maintenance Organization (HMO) coverage.
- Annual performance bonuses.
- Dedicated coaches offer an extra channel of support and skill-building.
- Opportunities for professional growth.

* Applicable for full-time permanent roles.

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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