Payroll Services Practice Leader

Who We Are: ExtensisHR , one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day. For more information about the company visit www. ExtensisHR .com. Who You Are: The Payroll & Time and Labor Practice Leader owns the structure, optimization, documentation, and long-term scalability of Payroll and Time & Labor as foundational PEO service offerings. This role is responsible for building consistent service standards, improving workflows, strengthening documentation, supporting system and process review, and partnering cross-functionally to improve accuracy, efficiency, and the client and employee experience. This role partners closely with Payroll, Time & Labor, Implementation, Client Solutions, School Services, Product/Technology, Finance, Tax, Benefits, and Compliance teams to ensure workflows, handoffs, policies, configuration dependencies, and service expectations are clear, scalable, and aligned across the organization. What You'll Do: - Payroll and Time & Labor Service Model: Define, maintain, and continuously improve the service model across Payroll and Time & Labor, ensuring consistent support across multi-state, multi-client, and complex service environments. - Process Review and Efficiency: Review Payroll and Time & Labor workflows to identify inefficiencies, recurring issues, manual workarounds, duplicate steps, and opportunities to streamline processes, reduce rework, and improve service delivery. - Standardization and SOP Development: Build, maintain, and govern SOPs, playbooks, checklists, and service standards for Payroll and Time & Labor processes, including clear exception-handling for client-specific, state-specific, industry-specific, and system-specific scenarios. - System Review and Documentation: Support structured review of systems, forms, configuration inputs, case routing, workflow documentation, knowledge articles, templates, and reports to ensure teams have accurate, current, and usable guidance. - Time & Labor Discovery and Readiness: Create and maintain a consistent discovery and readiness framework for Time & Labor, including attendance practices, clocks, approvals, calendars, employee groups, pay rules, accruals, time-off policies, compliance requirements, reporting needs, and client decision points required before configuration begins. - Platform and Configuration Alignment: Partner with operational and technology teams to support clear qualification, documentation, and handoff expectations for Time & Labor platforms and related workforce management processes. - Policy, Handbook, and Accrual Alignment: Partner with internal teams to ensure time-off, leave, holiday, accrual, classification, and pay practice policies are reviewed early enough to support accurate payroll and timekeeping setup. - Implementation and Handoff Standards: Define readiness checkpoints and handoff expectations between Sales, Implementation, Client Solutions, School Services, Payroll, and Time & Labor so client requirements, employee data, policy decisions, open items, and configuration dependencies are visible and actionable. - Automation and Technology Enablement: Identify and lead automation and technology enablement opportunities across Payroll and Time & Labor