Patient Engagement Lead – Global Clinical Trial Recruitment and Retention

Patient Engagement Lead – Global Clinical Trial Recruitment and Retention
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:
Why Syneos Health

- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

- Leads the discussion and collaborates with study specific functional area leads and solution partners to identify and evaluate fundamental issues pertaining to successful patient enrollment.

- Compile and interpret data to make sound and justifiable business decisions and ensure solutions are documented and agreed.

- Has in-depth knowledge of healthcare landscape and patient recruitment solutions for their country and region, and a strong understanding of global patient recruitment strategies.

- May support the development of mitigation strategies in support of senior team members.

- Leads the development, preparation, approval and distribution of integrated tactics relating to R&R Ops from sponsor contracting through to closure of R&R activities.

- Collaborates with study team to define and lead community outreach activities, including, but not limited to advocacy group liaison, attendance at local chapter events.

- Orchestrates operations of integrated solutions partners in scope including but not limited to setting meeting agendas, leading meetings, representing solutions when applicable to Project Lead and client, tracking and reporting progress, reporting risks and mitigations, identifying gaps and implementing efficiencies.

- Is a gatekeeper for quality control, accountable for the quality of work completed on studies which they oversee.

- Collaborates with study team to define and lead community outreach activities including, but not limited to advocacy group liaison and attendance at local chapter events.

- Orchestrates development of, or reviews and provides feedback on, the initial Participant Engagement Plan (PEP) with solution partners. Takes responsibility for the periodic review of all subsequent updates as per scope of work.

- Oversees translation of applicable patient recruitment and retention materials and tactics.

- Oversees printing, distribution, inventory management and destruction of patient recruitment and retention materials.

- Leads discussion with sponsor/internal teams around the performance of patient recruitment solutions, including suggestions for changes or adaptations, including collabo