Partnership & Growth Associate

About ServiceCentral

ServiceCentral builds the software that runs product service after the sale: warranty claims, repair authorization, and service execution, for everyone from the local repair shop to the Fortune 50 OEM. We have been doing it for 25+ years. We are Dell's Partner of the Year, two years running, and our products run service operations across 1,200+ locations in 100+ countries. We are backed by Valsoft Corporation, a permanent-capital owner of 150+ vertical software companies, so we build for the next decade, not the next funding round.

The Role

ServiceCentral is hiring Partnership & Growth Associates to win new customers and grow the ones we bring in. This is a real sales role from day one: you will build your own pipeline, run your own discovery conversations, deliver your own demos, and carry a quota. New business is the priority here, and prospecting is not something you fit around the edges of your week, it is the heart of the job.

You will also own accounts outright, which means you get to see the full arc of a customer relationship rather than one slice of it: winning them, getting them live, growing them, and keeping them. You will build real product depth, get hands-on coaching from people who have done this work themselves, and have experienced support in the room when a deal gets complex. What we are looking for in return is drive, curiosity, and a genuine appetite for hitting a number.

What You Will Own
Pipeline generation and conversion
- Generate qualified pipeline through outbound calling, email sequences, and social outreach across assigned campaigns, verticals, and territories
- Sustain consistent, high-volume prospecting activity as the anchor of your week
- Manage and qualify inbound leads with fast, accurate follow-up and correct routing
- Research accounts and stakeholders so outreach is personalised rather than generic
- Run discovery conversations using our qualification framework, and deliver online product demonstrations
- Close new business against a quarterly quota
- Hand off opportunities above your authority to Specialists, Managers, or Directors with full context, and earn sourced-pipeline credit
- Route opportunities on the other platform to your counterpart owner, and earn referral credit

Account ownership
- Own the full commercial relationship for your assigned portfolio of accounts
- Maintain a defined contact cadence so no owned account drifts without engagement
- Execute standard renewals cleanly and on time
- Identify upsell and cross-sell opportunities, closing the simple ones and pulling in a Manager or Director on the rest
- Monitor account health signals and flag at-risk relationships early, before they become recoveries
- Execute defined save plays on accounts showing risk

Onboarding and time to value
- Own commercial handoff and welcome communications that set clear expectations
- Coordinate onboarding with Solutions and Support so customers reach value quickly
- Track time-to-first-value on your accounts and intervene when it slips
- Act on or route expansion signals that surface during onboarding

Revenue integrity
- Audit subscription billing on your accounts to prevent revenue leakage
- Monitor involuntary churn signals (failed and declined charges) and drive resolution within 24 hours
- Reconcile the billing platform against internal records so MRR reporting is accurate
- Verify plan changes (upgrades, downgrades, cancellations) are executed correctly before a customer notices an error
- Surface systemic billing patterns to your Manager rather than fixing the same problem repeatedly

Enablement and team support
- Provide day-to-day support on larger accounts held by senior colleagues: routine maintenance, data updates, configuration changes, and low-complexity requests
- Absorb repeatable work so senior capacity stays on new business and strategic pursuits
- Create and maintain customer-facing Knowledge Base and self-service content that drives ad