Partner Success Manager (Midwest - Remote)

About Us

At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the Midwest to support Midwest districts! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role

As a Partner Success Manager you will:
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth 
- Lead onboarding for new clients, setting clear expectations, timelines, and milestones
- Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
- Synthesize client feedback to provide meaningful insights to internal teams & senior management
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
- Proactively identify at-risk accounts and partner internally to mitigate churn 
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience