Operations/Systems Manager Architect

We are looking for an experienced Operations / Systems Manager / Architect to improve how our digital marketing agency runs behind the scenes. You will be responsible for building clear systems, improving workflows, documenting processes, connecting tools, and making sure the team can deliver work efficiently and consistently.

Responsibilities

Review current operations and identify bottlenecks, gaps, and inefficiencies

Build and improve internal systems, workflows, and standard operating procedures

Create clear processes for onboarding, fulfillment, communication, reporting, and task management

Organize project management systems and improve team accountability

Build automations between CRM, project management, communication, and marketing tools

Document repeatable processes so tasks can be delegated and scaled

Improve handoffs between sales, strategy, fulfillment, and client success teams

Create dashboards and reporting systems for key operational metrics

Monitor deadlines, capacity, workload, and overall team performance

Maintain and improve the agency’s technology stack

Train team members on new systems and processes

Continuously improve operations as the agency grows

Requirements

Proven experience in operations, systems management, or process architecture

Experience working with a digital marketing agency or service-based business preferred

Strong understanding of project management, CRM, automation, and workflow tools

Experience creating SOPs, process maps, and internal documentation

Strong problem-solving and process-improvement skills

Ability to turn complex workflows into simple, repeatable systems

Experience with tools such as GoHighLevel, ClickUp, Asana, ---------- , Zapier, Make, or similar platforms

Strong organizational and project management skills

Comfortable working across multiple departments and managing competing priorities

Detail-oriented, proactive, and able to work independently

We appreciate you reading up until the end. To be considered, please submit your application via this form: ---------- / ---------- /f/a ---------- /VRLFUF5TDAZNPI1QXJ