Operations Specialist

JO Operations Specialist
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JOLT is building a network of free, fast, and clean electric vehicle charging stations across Australia, funded by a digital out-of-home advertising network.
JOLT
Employee count: 51-200

Salary: $80K – $90K per year
United States only

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Salary range: $80,000 - $90,000 per year
About JOLT

JOLT is a global digital out-of-home (DOOH) and electric vehicle charging company, operating across Australia, the UK, Canada, and New Zealand, and now expanding into the United States.

We combine EV charging infrastructure with premium digital media, connecting brands with people in high-attention, real-world locations such as retail, dining, and urban streets, while supporting everyday charging needs for drivers.

The Operations Specialist leverages technical expertise to troubleshoot hardware issues, manage key operating systems, and ensure seamless operation of JOLT EV charging stations. This role involves backend operational support to guarantee optimal performance and customer satisfaction, and comfort using AI tools for everyday optimization.

Troubleshooting and maintenance
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Utilize electrical and systems knowledge to triage and troubleshoot hardware issues with JOLT EV charging stations.

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Manage key operating systems to monitor asset performance and remotely troubleshoot and triage faults or issues promptly.

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Manage EV maintenance activities, including raising work orders, managing third party maintenance contractors, monitoring job completion, and ensuring timely maintenance.

Customer Service
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Serve as the escalation point for customer service support calls and tickets, resolving issues efficiently and effectively.

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Address customer complaints and inquiries related to EV charging stations

Commissioning
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Liaise with Network Growth teams to conduct pre-commissioning duties and commissioning checks before chargers go live.

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Liaise with suppliers and vendors to ensure units are in stock and to the necessary specifications for install

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Monitor unit functionality, ensuring no damages are present throughout the delivery process

Process Optimization
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Refine operating procedures and processes to enhance installation and user experiences with JOLT EV chargers, taking an AI-first mindset to automate and improve

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Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction.

Required Skills
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Bachelor's degree or equivalent in a technical or engineering field.

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1-3 years of experience with electrical or technical hardware systems.

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Proven product support experience with remote troubleshooting, EV-specific knowledge advantageous.

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Working proficiency with AI tools (e.g. Claude) to support troubleshooting research, documentation, reporting, and identifying process improvements. This role is expected to use AI as a core part of how work gets done, not as an occasional add-on.

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Excellent communication skills and ability to manage contractors efficiently.

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Proficiency in interpreting technical O&M manuals

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Self-learning capabilities, with the ability to work both independently and in a team under pressure.

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Strong problem-solving skills and attention to detail.

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Passion for green energy and the electrification of transport.

Benefits
Employees will be provided with access to benefits in accordance with JOLT ’s employee policies. These benefits include but are not limited to:
- Medical
- Dental
- Vision
- Life Insurance
- Long-Term Disability
- 401(k)
- Parental Leave

Work Eligibility
Applicants must be authorized to work in the United States. JOLT is unable to provide visa sponsorship for this role at this time.
Accessibility & Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us. We are happy to support applicants with disabilities throughout the hiring process.
Equal Employment Opportunity
JOLT is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive and accessible workplace for all employees.

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About the job
Apply before
Oct 20, 2026
Posted on
Aug 21, 2026
Job type
Full Time
Experience level
Mid-level

Salary

Salary: $80K – $90K per year

Education
Bachelor degree

Experience

1 year minimum

Experience accepted in place of education

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Operations Specialist EV Charging Operations Technical Support Hardware Support Product Maintenance and Support Operations Management Specialist Operations Support Specialist Operations Center Specialist Operations Solutions Specialist Operations Expert Support Operations Specialist Operations

Skills
Electrical Troubleshooting hardware troubleshooting Remote Technical Support Systems Management AI Tools Technical Documentation Process Optimization Contractor Management Work Order Management Customer Service Commissioning Troubleshooting Electrical Systems EV Chargers Operating System Maintenance Management Claude O&M Problem Solving Vendor Management JOLT

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About JOLT

Learn more about JOLT and their company culture.

View company profile

What began as a visionary quest to dismantle the barriers to electric vehicle adoption has blossomed into JOLT, a pioneering force in Australia's sustainable transport landscape. Founded in 2018, JOLT embarked on a mission to make electric transport not just a possibility, but an accessible reality for all Australians. The journey started with a simple, yet powerful idea: to offer free, fast, and clean EV charging. This innovative approach was designed to tackle the primary concerns of potential EV owners head-on – range anxiety and the cost of charging. By strategically placing their state-of-the-art charging stations in high-traffic, metropolitan locations across cities like Sydney, Melbourne, Brisbane, and Adelaide, JOLT began to weave a network of convenience and reliability, powered entirely by 100% GreenPower from Australian wind and solar farms.

JOLT's unique business model is a testament to their innovative spirit. They ingeniously combined their charging infrastructure with a digital out-of-home advertising network. This symbiotic relationship allows them to provide a daily quota of free charging to EV drivers, subsidized by revenue from advertising partners who are keen to connect with a forward-thinking and environmentally conscious audience. This has not only accelerated the adoption of electric vehicles but has also created a new, carbon-negative advertising medium. The company's growth has been nothing short of remarkable, expanding its footprint beyond Australian shores into New Zealand, Canada, and the United Kingdom.

With significant backing from major investors like BlackRock, JOLT is on an ambitious trajectory to install tens of thousands of charging sites globally over the next decade, solidifying its role as a key player in the global transition to a zero-emissions future. Their journey is a compelling narrative of a company driven by purpose, innovation, and a profound commitment to a cleaner planet.

Employee benefits

Learn about the employee benefits and perks provided at JOLT.

View benefits
Free Charging

Employees get access to free EV charging on the JOLT network.

Salary Packaged EV Subscription

In partnership with Origin Energy, JOLT offers employees a salary packaged EV subscription program with flexible month-to-month plans.

Flexible Work Culture

We have a hybrid working culture and structure as well as collaboration in person. Create the best environment for your personal success.

View JOLT 's employee benefits

Apply now
Job expired?

Please let JOLT know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Oct 20, 2026
Posted on
Aug 21, 2026
Job type
Full Time
Experience level
Mid-level

Salary

Salary: $80K – $90K per year

Education
Bachelor degree

Experience

1 year minimum

Experience accepted in place of education

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Operations Specialist EV Charging Operations Technical Support Hardware Support Product Maintenance and Support Operations Management Specialist Operations Support Specialist Operations Center Specialist Operations Solutions Specialist Operations Expert Support Operations Specialist Operations

Skills
Electrical Troubleshooting hardware troubleshooting Remote Technical Support Systems Management AI Tools Technical Documentation Process Optimization Contractor Management Work Order Management Customer Service Commissioning Troubleshooting Electrical Systems EV Chargers Operating System Maintenance Management Claude O&M Problem Solving Vendor Management JOLT

Browse similar jobs
Remote Mid-level Operations-Specialist Jobs Remote Full Time Operations-Specialist Jobs Remote Mid-level Operations-Specialist Jobs in United States Remote Full Time Jobs in United States Remote Operations-Specialist Jobs in United States

Claim this profile JO JOLT

Company size

51-200 employees

Founded in

2018

Chief executive officer

Doug McNamee

Markets
Electric Vehicles EV Charging Infrastructure Renewable Energy Sustainable Transportation Digital Out of Home Advertising Clean Energy Smart Cities Environmental Technology Clean Tech Mobility as a Service

Employees live in
Australia

View company profile

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