Operations Manager (REAL ESTATE/CONSTRUCTION EXPERIENCE)

About Us We are a high-performance, growth-driven US real estate organization built on three core principles: Consistency over motivation Systems that create scalability Delivering an exceptional client experience at every touchpoint Our team combines industry-leading lead generation, proven sales systems, and a collaborative, team-first culture. We don't just help people buy and sell homes—we guide them through one of the most important decisions of their lives with clarity, confidence, and care. Our operations team is the backbone of that experience, and we are looking for an exceptional Operations Integrator to help execute our vision. About the Role This is not a traditional desk-bound management role. We are looking for someone who leads by doing. As our Operations Manager, you will work directly with the COO to ensure the business operates smoothly, projects cross the finish line on time, departments stay aligned, and nothing falls through the cracks. This is a dynamic hybrid role combining high-level operational leadership with daily hands-on execution. You will drive accountability across the organization while stepping in wherever needed—from contracts and CRM management to financial reporting, recruiting support, and marketing coordination. If you naturally solve problems, love creating order out of chaos, and thrive wearing multiple hats, this is your ideal role. Role Breakdown 100% Total Impact 20–30% : Leadership, Project Execution & Accountability 70–80% : Hands-On Operational Support & Production 20–30% | Leadership, Execution & Accountability Drive execution across key company initiatives and hold team members accountable to deadlines. Manage operational projects, track progress directly with leadership, and remove bottlenecks quickly. Ensure company priorities and Service Level Agreements (SLAs) are met consistently. 70–80% | Hands-On Operations & Production Roll up your sleeves and support day-to-day business operations. Step into essential operational workflows: contract management, CRM maintenance, lead follow-up, financial tracking, recruiting support, and marketing coordination. Key Responsibilities 1. Project Management & Accountability Track active projects across operations, marketing, recruiting, and sales using Google Sheets and project management tools. Conduct regular accountability check-ins with team members. Identify operational bottlenecks, solve them proactively, and deliver transparent updates to the COO. 2. Contract & Transaction Support (Backup) Support real estate agents by writing purchase offers, drafting addendums, and reviewing contracts for accuracy and compliance. Assist with transaction-related questions and provide backup support when needed. 3. ISA & Database Support Make outbound database re-engagement calls and conduct active lead follow-ups. Identify motivated buyers/sellers and route qualified opportunities to agents to maintain pipeline health. 4. Reporting & Performance Tracking Prepare and maintain business scorecards tracking lead flow, agent activity (calls, conversations, appointments set/held), sales pipelines, and client performance metrics. 5. Bookkeeping & Financial Support Work within QuickBooks to track revenue and expenses, prepare financial reports, monitor cash flow, and assist with forecasting. 6. Operations Utility & Marketing Support Serve as the go-to operational troubleshooter for CRM cleanup, agent onboarding, answering incoming calls, Zillow lead management, and technical support. Partner with marketing to ensure deliverables are accurate, campaigns generate qualified leads, and social media initiatives drive business growth. Qualifications & Requirements Must-Haves (Required) US Real Estate and Construction Experience: Minimum 5 years of experience CRM Expertise: Direct experience managing Sierra Interactive and/or Follow Up Boss or ---------- Operations Leadership: 5 years of experience managing business oper