Operations Manager

PA Operations Manager
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Pavago is an offshore recruitment company that helps businesses build remote teams by connecting them with top talent from around the globe. It provides an all-in-one service that includes talent acquisition, hiring, onboarding, payroll management, and compliance assurance.
Pavago
Employee count: 11-50
Colombia only

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Operations Manager

Position Type: Full-Time | Remote

Working Hours: U.S. Business Hours
About the Role

At Pavago , we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company.

This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment.

This is an operational leadership role, not a customer service or loan officer position.
Responsibilities
Operations & Project Management
- Manage day-to-day operational execution across the business.
- Own project timelines, priorities, deliverables, and follow-ups.
- Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.
- Work closely with the founder to prioritize initiatives and remove operational roadblocks.

Process & Systems Improvement
- Identify operational bottlenecks and implement practical solutions.
- Build scalable SOPs, workflows, checklists, and documentation.
- Improve CRM workflows, operational automations, and internal processes.
- Help create systems that support the company's growth and future hiring.

Lending Operations & Documentation
- Review, organize, and maintain lending documentation for accuracy and consistency.
- Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.
- Ensure policies, disclosures, privacy documents, and platform communications remain consistent.
- Support operational readiness as the company expands into additional states.

Technology & Vendor Coordination
- Serve as the primary operational point of contact with the outsourced software development team.
- Report bugs, coordinate testing, and follow up on platform improvements.
- Coordinate implementation and integration requirements across third-party systems.
- Ensure vendors and technology partners deliver against agreed timelines and requirements.

Growth & Team Support
- Support the founder with operational planning and execution.
- Assist with recruiting and onboarding future operations team members.
- Help establish processes and systems that allow new specialists to integrate effectively as the company grows.

What Makes You a Perfect Fit
- You naturally take ownership and don't wait to be told what needs to be done.
- You enjoy turning ambiguity and operational chaos into clear processes.
- You are comfortable wearing multiple hats in a startup environment.
- You are highly organized and can manage several priorities without losing track of details.
- You think like an owner and proactively identify problems before they become larger issues.
- You are comfortable coordinating people, technology, vendors, and processes simultaneously.

Required Experience & Skills
- 5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role.
- Proven experience working in a startup or founder-led business.
- Strong project management and cross-functional coordination skills.
- Experience managing multiple projects, priorities, and stakeholders simultaneously.
- Experience coordinating third-party vendors and external partners.
- Strong process improvement and documentation skills.
- Experience working with operational workflows and business systems.
- Strong attention to detail, organization, and follow-through.
- Excellent written and verbal English communication skills.
- Ability to work independently with minimal supervision.
- Comfortable operating in a fast-changing environment where priorities can shift quickly.

Interview Process
- Initial screening with Pavago .
- Client interview
- Final selection and onboarding

Apply now
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Please let Pavago know you found this job on Himalayas. This helps us grow!

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About the job
Apply before
Oct 13, 2026
Posted on
Aug 14, 2026
Job type
Full Time
Experience level
Manager

Experience

5 years minimum

Location requirements
Suggest an edit

Colombia

Hiring timezones
Show UTC offsets

Colombia +/- 0 hours

Job categories
Operations Manager Business Operations Project Management Business Operations Manager Operations Service Manager Operations Support Manager

Skills
Project Management CRM Process Improvement Documentation Workflow Automation Vendor coordination SOP Development Docusign Business Operations Lending Operations HR Operations People Operations Hiring Operations Management HR Management Program Management Vendor Management Cross functional Coordination Recruitment Onboarding

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About Pavago

Learn more about Pavago and their company culture.

View company profile

The story of Pavago begins with a common entrepreneurial frustration. Its founders, Parker Cox and Ahmed Raza Ali, were running their own businesses and, like many others, found themselves grappling with the high costs and often underwhelming results of their digital marketing efforts. Determined to find a more efficient path to growth, they turned their sights to the global talent market. This decision to look offshore proved to be a pivotal moment. Within just three months of making their first offshore hire, they witnessed a remarkable 40% reduction in their Customer Acquisition Cost (CAC). This initial success was just the beginning of a transformative journey.

Encouraged by these results, they continued to build their offshore team, and within six months, they had expanded to seven team members. This strategic move not only drove down their operational labor costs by 22% but also led to significant increases across all their critical Key Performance Indicators (KPIs). As they shared their success story with fellow business owners, they discovered a widespread need for what they had built. A waitlist of entrepreneurs quickly formed, all asking the same question: 'Can you help us scale our team the same way?' This overwhelming demand was the spark that ignited Pavago. The founders realized they had a key to unlock a competitive advantage for small and medium-sized businesses – democratizing access to incredible offshore talent. Today, Pavago stands as a comprehensive, all-in-one service partner for businesses looking to scale efficiently.

They handle the entire process, from talent acquisition and onboarding to payroll management and compliance, allowing entrepreneurs to focus on growth while leveraging a global team of top-tier professionals.

Tech stack

Learn about the tools and technologies that Pavago uses to build, market, and sell its products.

View tech stack

Node.js

Next.js

NestJS

Tailwind CSS

Python

Flask

FastAPI

PostgreSQL

MongoDB

Mailchimp

Braze
8 more

Pavago employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Pavago.

View benefits
Retirement savings plan

Offers a retirement savings plan with a company match.

Company events

Company-sponsored events and team-building activities.

Flexible work hours

Offers flexible work hours to accommodate different schedules.

Remote work opportunities

The company is fully remote, allowing employees to work from anywhere.

View Pavago 's employee benefits

Apply now
Job expired?

Please let Pavago know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Oct 13, 2026
Posted on
Aug 14, 2026
Job type
Full Time
Experience level
Manager

Experience

5 years minimum

Location requirements
Suggest an edit

Colombia

Hiring timezones
Show UTC offsets

Colombia +/- 0 hours

Job categories
Operations Manager Business Operations Project Management Business Operations Manager Operations Service Manager Operations Support Manager

Skills
Project Management CRM Process Improvement Documentation Workflow Automation Vendor coordination SOP Development Docusign Business Operations Lending Operations HR Operations People Operations Hiring Operations Management HR Management Program Management Vendor Management Cross functional Coordination Recruitment Onboarding

Browse similar jobs
Remote Manager Operations-Manager Jobs Remote Full Time Operations-Manager Jobs Remote Manager Operations-Manager Jobs in Colombia Remote Full Time Jobs in Colombia Remote Operations-Manager Jobs in Colombia

Claim this profile PA Pavago

Company size

11-50 employees

Founded in

2022

Chief executive officer

Parker Cox, Ahmed Raza Ali

Markets
BPO Outsourcing Remote Workforce Solutions Talent Acquisition Human Resources Payroll Management Workforce Management Global Workforce Solutions

Employees live in
United States

View company profile

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