Operations Manager

Operations Manager

Position Type: Full-Time | Remote

Working Hours: U.S. Business Hours
About the Role

At Pavago , we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company.

This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment.

This is an operational leadership role, not a customer service or loan officer position.
Responsibilities
Operations & Project Management

- Manage day-to-day operational execution across the business.

- Own project timelines, priorities, deliverables, and follow-ups.

- Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.

- Work closely with the founder to prioritize initiatives and remove operational roadblocks.

Process & Systems Improvement

- Identify operational bottlenecks and implement practical solutions.

- Build scalable SOPs, workflows, checklists, and documentation.

- Improve CRM workflows, operational automations, and internal processes.

- Help create systems that support the company's growth and future hiring.

Lending Operations & Documentation

- Review, organize, and maintain lending documentation for accuracy and consistency.

- Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.

- Ensure policies, disclosures, privacy documents, and platform communications remain consistent.

- Support operational readiness as the company expands into additional states.

Technology & Vendor Coordination

- Serve as the primary operational point of contact with the outsourced software development team.

- Report bugs, coordinate testing, and follow up on platform improvements.

- Coordinate implementation and integration requirements across third-party systems.

- Ensure vendors and technology partners deliver against agreed timelines and requirements.

Growth & Team Support

- Support the founder with operational planning and execution.

- Assist with recruiting and onboarding future operations team members.

- Help establish processes and systems that allow new specialists to integrate effectively as the company grows.

What Makes You a Perfect Fit

- You naturally take ownership and don't wait to be told what needs to be done.

- You enjoy turning ambiguity and operational chaos into clear processes.

- You are comfortable wearing multiple hats in a startup environment.

- You are highly organized and can manage several priorities without losing track of details.

- You think like an owner and proactively identify problems before they become larger issues.

- You are comfortable coordinating people, technology, vendors, and processes simultaneously.

Required Experience & Skills

- 5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role.

- Proven experience working in a startup or founder-led business.

- Strong project management and cross-functional coordination skills.

- Experience managing multiple projects, priorities, and stakeholders simultaneously.

- Experience coordinating third-party vendors and external partners.

- Strong process improvement and documentation skills.

- Experience working with operational workflows and business systems.

- Strong attention to detail, organization, and follow-through.

- Excellent written and verbal English communication skills.

- Ability to work independently with minimal supervision.

- Comfortable operating in a fast-changing environment where priorities can shift quickly.

Interview Process

- Initial screening with Pavago .

- Client interview

- Final selec