Operations Coordinator - Fully Remote | Upto $30K/yr
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer Success - Operations (India Region)
Type: Contract
Compensation: $15,000–$30,000
Location: Remote
Role Responsibilities
- Respond to support requests from Mercor’s talent pool with questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues. Identify redundancies and execute workflows to improve the talent experience.
- Proactively identify and document recurring user pain points. Share actionable insights with product and engineering teams to reduce support volume and improve self-serve experiences .
- Build talent-facing documentation to address common questions in our support queue.
- Advocate for our users internally. Help shape the product by championing their feedback and needs.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
- 1–3 years of experience in customer success, operations, or product support in a SaaS or marketplace environment.
- Strong communication and problem-solving skills. Proven ability to de-escalate issues and keep users happy.
- Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , Crisp .
- Natural product intuition. Notice friction points, think through solutions, and articulate them clearly to non-support teams.
- Comfort working cross-functionally to drive resolutions through process or product improvements rather than manual fixes.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to:
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas