Operations Coordinator

Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role

At Pavago , one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.

This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.
You’ll work across functions including:

- Operations

- Finance

- HR

- Customer Service

- Logistics

- IT

- Vendor Management

You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance .
What You’ll Own
Process & Workflow Coordination

- Track operational workflows across multiple departments.

- Monitor tasks, deadlines, dependencies, and deliverables.

- Ensure recurring processes are completed according to established SOPs.

- Follow up proactively on outstanding action items.

- Identify bottlenecks, delays, and operational gaps before they become larger issues.

- Escalate risks when necessary and help maintain execution consistency.

KPI Tracking & Operational Reporting

- Maintain operational dashboards, trackers, and reporting systems.

- Prepare:

- Weekly operational reports

- Monthly KPI summaries

- Leadership updates

- Performance insights

- Track metrics including:

- Productivity

- Utilization

- Workflow completion

- Operational efficiency

- Ensure data is accurate, current, and actionable.

- Help leadership understand operational performance and areas requiring attention.

Documentation & SOP Management

- Create, maintain, and update:

- SOPs

- Process maps

- Operational checklists

- Compliance documentation

- Maintain organized records within systems such as:

- Google Drive

- SharePoint

- Notion

- Ensure documentation is easy to find, current, and audit-ready.

- Help standardize recurring operational processes.

Vendor & Partner Coordination

- Communicate with vendors and external partners regarding:

- Deliverables

- Timelines

- Invoices

- Service updates

- Monitor vendor commitments and SLAs.

- Follow up on outstanding requirements.

- Escalate delays or performance issues proactively.

- Maintain organized vendor documentation and approvals.

Cross-Functional Operations Support

- Coordinate recurring workflows between departments.

- Keep stakeholders aligned on deadlines and responsibilities.

- Support leadership with:

- Operational research

- Reporting

- Analysis

- Ad hoc initiatives

- Help maintain clear communication and accountability across teams.

Compliance & Operational Controls

- Ensure operational activities align with established company processes and requirements.

- Maintain accurate logs, records, and tracking systems.

- Support audit readiness through organized documentation.

- Identify missing or inconsistent operational information.

- Help maintain strong internal controls and process discipline.

What Makes You a Strong Fit
You:

- Thrive on structure, organization, and accountability.

- Notice operational gaps before others do.

- Follow through consistently without requiring constant supervision.

- Are comfortable coordinating across multiple departments.

- Can balance recurring workflows with urgent priorities.

- Enjoy working with data, trackers, and operational reporting.

- Communicate clearly and professionally with internal and external stakeholders.

- Look for ways to make processes more efficient and reliable.

Required Experience & Skills

-
2+ years of experience in operations, business coordination, administrative operations, or a related role.

- Strong proficiency with:

- Microsoft Office

- Google Workspace

- Excel / Google Sheets

- Strong spreadsheet skills