Operations Associate

Operations Associate | Purview
About HealthMark Group & Purview

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

Purview is a software-driven healthcare company committed to increasing health equity and improving patient outcomes by enabling secure, flexible, and scalable access to medical images and records. Its suite of products, including Horos, Purview Image, and Expert View, empowers physicians, radiologists, veterinarians, and other providers around the world to view, share, and analyze medical imaging data. Acquired by HealthMark Group , Purview now operates as a dedicated business unit, maintaining its mission-driven culture and product focus while benefiting from HealthMark’s scale and operational infrastructure.

We are seeking an organized, proactive Operations Associate to lead customer-facing implementation, deployment, and cross-functional initiatives for Purview. This role will focus on project planning, coordination, communication, risk management, and successful delivery across customers, internal teams, partners, and third-party vendors.
Role Overview

As a Operations Associate at Purview, you will own projects from initial discovery through planning, execution, launch, and closeout. You will establish clear scope and success criteria, maintain schedules and documentation, coordinate stakeholders, identify and manage risks, and keep teams aligned throughout the project lifecycle.

The Operations Associate will serve as a central point of coordination for customers and internal teams, including Product, Engineering, Support, Operations, and Sales. Success in this role requires strong organization, sound judgment, clear communication, customer focus, and the ability to manage multiple priorities in a fast-moving healthcare technology environment.
Key Responsibilities

- Use a formal project-management lifecycle—initiating, planning, executing, monitoring and controlling, and closing—to manage customer implementation, deployment, internal improvement, and cross-functional initiatives from start to finish.

- Define project scope, requirements, deliverables, milestones, responsibilities, dependencies, risks, timelines, resources, and success criteria in partnership with customers and internal stakeholders.

- Perform technical assessments and planning activities, including evaluation of customer network, PACS, EMR, imaging archive, configuration, integration approach, dependencies, constraints, and acceptance criteria.

- Coordinate cross-functional teams, customers, internal Product, Engineering, Support, Operations, Sales, and third-party vendors to ensure alignment, integration success, action-item ownership, and on-time delivery.

- Manage project risks, issues, changes, escalations, and change requests, bringing the right stakeholders together to resolve blockers, protect delivery timelines, and maintain customer confidence.

- Provide customer-facing technical leadership and clear, timely, audience-appropriate communication by clarifying integration scope, reporting status, managing issues, and keeping customers, leadership, project teams, and partners informed.

- Ensure compliance with applicable medical imaging and healthcare interoperability standards, including DICOM, HL7, FHIR, or other requirements, while supporting secure image and data handling and proper workflow integration with EMRs, RIS, PACS, and related systems.

- Manage data migration projects, including transfer of large imaging archives, metadata, and configuration data, while ensuring data integ