Offshore Account Manager | India |Bangalore

Job description

Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey

- You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services

- Your role is crucial in driving customer satisfaction, retention, and business growth

Responsibilities:

- Client Relationship Management:Build and maintain strong relationships with assigned clients

- Act as the main point of contact and establish trust to understand their business goals and challenges

- Needs Assessment:Conduct thorough needs assessments to understand client requirements, preferences, and expectations

- Identify opportunities for upselling or cross-selling based on client needs

- Account Planning:Develop account plans outlining strategies for client retention and growth

- Collaborate with internal teams to align products or services with client objectives

- Product/Service Presentation:Present and demonstrate products or services to clients, highlighting key features and benefits

- Provide training and support to clients as needed

- Issue Resolution:Address and resolve client concerns, issues, or escalations in a timely and effective manner

- Collaborate with internal teams to ensure client satisfaction

- Sales Growth:Identify opportunities for business expansion within existing accounts

- Work closely with the sales team to explore new revenue streams

- Contract Renewals:Manage contract renewals and negotiate terms to ensure continued partnership

- Monitor contract compliance and address any discrepancies

- Reporting and Analytics:Prepare regular reports on account status, revenue, and performance metrics

- Utilize analytics to identify trends and opportunities for improvement

- Customer Feedback:Gather and analyze customer feedback to improve products or services

- Implement changes based on client input to enhance customer satisfaction

Role: Other

Industry Type: IT Services & Consulting

Department: Other

Employment Type: Full Time, Permanent

Role Category: Other

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Client satisfaction

SalesClient relationship management

Business expansion

Product service

Customer satisfaction

Issue resolution

Account management

Analytics

Account planning

Originally posted on Himalayas