Moving Coordinator

TYPE OF WORK

Any

WAGE / SALARY

$8/hourly

HOURS PER WEEK

TBD

DATE UPDATED

Sep 28, 2026

JOB OVERVIEW

4US Moving is seeking an experienced Moving Coordinator with a strong background in the moving industry to manage customer communication, support dispatch and daily moving operations, and coordinate customer claims.

This is not an entry-level customer service position. The ideal candidate has previous experience working for an established moving company and understands the full moving process, from pre-move coordination and dispatch through job completion and post-move claims.

The Moving Coordinator will serve as an important connection between customers, dispatch, drivers, foremen, moving crews, and management. This person must be organized, responsive, professional, detail-oriented, and capable of resolving customer and operational issues in a fast-paced moving environment.

Key Responsibilities

Customer Coordination

1. Serve as a primary point of contact for customers before, during, and after their move.

2. Confirm move dates, addresses, arrival windows, job details, and special customer instructions.

3. Provide timely updates regarding crew arrival, delays, schedule changes, and job progress.

4. Answer customer questions and address service concerns professionally and efficiently.

5. Follow up with customers regarding outstanding information, documentation, or unresolved issues.

6. Maintain complete and accurate customer communication and job notes.

7. Escalate significant customer concerns to management when necessary.

Dispatch and Operations Support

1. Work closely with dispatch, drivers, foremen, and moving crews to support daily job execution.

2. Monitor active moves and communicate with crews regarding ETAs, delays, job status, and completion.

3. Review upcoming moves to confirm that required customer and job information is complete.

4. Communicate scheduling changes and operational issues promptly to customers and internal teams.

5. Assist with coordinating last-minute changes, crew needs, and other time-sensitive situations.

6. Ensure important information is properly documented and communicated between customers, sales, dispatch, and operations.

7. Escalate urgent operational issues, a ---------- , damages, service failures, or customer disputes to management.

Claims Coordination

1. Receive and document customer reports involving damaged or missing items, property damage, and other service-related claims.

2. Collect photographs, descriptions, receipts, inventories, and other supporting documentation.

Open, organize, and track claims through the appropriate resolution process.

3. Communicate with customers regarding claim requirements, status, and next steps.

4. Coordinate with drivers, foremen, moving crews, dispatch, and management to gather information related to reported i ---------- .

5. Follow up on missing documentation and outstanding claims.

6. Maintain accurate records of claim communications, documentation, decisions, and resolutions.

7. Escalate complex, disputed, or unresolved claims to management.

8. Identify recurring damage or service issues and communicate trends to operations leadership.

Customer Experience

1. Help ensure customers receive professional, responsive, and dependable service throughout the moving process.

2. Take ownership of customer concerns and follow through until the issue has been addressed or appropriately escalated.

3. Handle difficult or upset customers calmly and professionally.

4. Help prevent customer issues from falling through the cracks by maintaining consistent follow-up.

5. Coordinate with operations to address service failures and improve the overall customer experience.

Required Qualifications

- Previous professional experience working for a moving company is required.

- Strong working knowledge of moving-company operations and the customer journey from booking through job completion.

- Experience in customer coordination, dispatch, moving operations, and/or claims within the moving industry.

- Experience communicating directly with dispatchers, drivers, foremen, movers, and customers.

- Experience handling customer complaints, service escalations, damages, or claims.

- Ability to understand moving schedules, arrival windows, job changes, and operational challenges.

- Strong verbal and written communication skills.

- Excellent organization, documentation, follow-through, and attention to detail.

- Ability to manage multiple active moves, customer concerns, and priorities simultaneously.

- Strong judgment and problem-solving ability.

- Professional, responsive, dependable, and comfortable handling difficult customer conversations.

- Ability to work effectively in a fast-paced environment where schedules and priorities may change throughout the day.

- Proficiency with CRM, phone, messaging, and standard business software.

Preferred Qualifications

- Experience with SmartMoving or similar moving-company software.

- Experience with RingCentral or similar business phone systems.

- Direct experience coordinating both dispatch and customer claims.

- Experience supporting local and long-distance moving operations.

- Knowledge of moving-industry documentation and claims procedures.

- Experience working with a high-volume moving company.

- Bilingual or multilingual communication ability - Russian highly preferred.

How to Apply

Please submit a current résumé highlighting your moving-industry experience, particularly experience involving customer coordination, dispatch, operations, and claims. Qualified candidates will be contacted to discuss their experience and background in more detail.

Equal Opportunity

4US Moving is committed to providing equal employment opportunities. Employment decisions will be based on qualifications, performance, and legitimate business requirements without unlawful discrimination.

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