Money Movement Operations Analyst 1

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Job Overview:

Supports accurate, timely, and compliant processing, research, and resolution of routine money movement transactions. Provides first-level operational support across assigned payment functions, follows documented procedures and controls, maintains clear records, and escalates complex, high-risk, or time-sensitive matters to the appropriate partners. This is a limited duration position, 11 months maximum.
Where You Will Work:

- Remote role open to candidates residing in Washington (WA) or Oregon (OR).

- Travel is not required.

When You'll Be Working:

- 7am to 5:30pm availability, Monday through Friday.

- Rotating Saturdays, 9:15am to 1:45pm.

Pay Range:

- The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $19.73 - $29.59.

- Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

What You’ll Do:

- Provides first-level support for Money Movement inquiries received through calls, chats, emails, service requests, and other approved intake channels.

- Reviews incoming requests for completeness, urgency, risk, member impact, and appropriate routing or escalation.

- Researchs routine transaction questions and exceptions using internal systems, documented procedures, and established controls.

- Supports assigned ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up.

- Supports assigned check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation.

- Assists with wire-related inquiries by gathering required information, reviewing supporting documentation, monitoring request status, and escalating concerns as needed.

- Supports Fedline Advantage, branch cash, foreign currency, and related operational activities by following procedures, tracking requests, and maintaining required documentation.

- Assists with general ledger research and reconciliation support by gathering transaction details, documenting discrepancies, and escalating unresolved items.

- Identifies unusual, suspicious, incomplete, high-risk, or time-sensitive activity and escalate to the appropriate specialist, supervisor, fraud, compliance, or business partner.

- Maintains accurate ticket notes, audit trails, documentation, and service request updates in accordance with department standards.

- Communicates clearly and professionally with members, branches, contact center teams, internal departments, and other business partners.

- Supports daily queue management, backlog reduction, cross-training, and identification of process, documentation, or training improvement opportunities.

- All other duties as assigned.

Qualifications:

- High school education.

- A minimum of one (1) year of experience in money movement.

- Experience in a financial institution, operations, branch, contact center, member service, accounting, administrative support, or similar environment preferred.

Knowledge, Skills, and Abilities:

- Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger res