Member Support Specialist

MG Member Support Specialist
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Medical Guardian is a leading provider of innovative medical alert systems for seniors, allowing for enhanced independence and security.
Medical Guardian
Employee count: 201-500
United States only

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At Medical Guardian , we empower our members to live a life without limits. We do this by offering best-in-class service for members who own our medical alert devices. As a Member Support Specialist , you will play a critical role by working directly with our members and their loved ones. We guide them through product activations, troubleshooting, billing, and much more. We do this within a supportive and friendly team environment, which reflects Medical Guardian ’s award-winning company culture.

This role offers our members peace of mind, security, and confidence, and sometimes your work will save lives. Because of this, we take pride in helping to protect our members, and we are dedicated to the Medical Guardian mission. If this sounds like the right fit for you, please read on to learn more.
Compensation:
- $17 per hour

Schedule:
- Two (2) shifts are available for this role and are assigned due to business needs. If you have a preference, please discuss with the hiring manager during your interview. A sample of shift times are as follows:

- 1st Shift: Mon 9 AM – 6 PM Eastern time, 2 other weekdays 9 AM - 5:30 PM Eastern time, and Sat + Sun 10 AM - 6 PM Eastern time.
- 2nd Shift: 11:30 AM – 8 PM Eastern time. 5 weekdays (Mon-Fri)

For this role:
- We are seeking experienced member service professionals and those who are caring and compassionate to join our team.
- Equipment is provided.
- Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only.
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Start Date: MONDAY, October 5th
- Paid Time Off available after 60 days. Please commit to perfect attendance during the first 60 days.
- A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

Key Duties and Responsibilities:
- Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
- Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
- Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
- Perform account updates as needed and thoroughly document conversations to keep member records complete and current.

- De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
- Be a company brand ambassador, promoting the value of additional products and services during service calls.
- This includes selling add-ons to existing members.

- Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
- Meet personal/team qualitative and quantitative performance objectives.
- Perform other duties and responsibilities as assigned.

Requirements
- Must be able to consistently work full shift with prescheduled (2) 15 minutes breaks and (1) 35-minute lunch break that are optimized around the business need.

Desired Experience:
- 2+ years previous member service call center or member-facing experience desired.

Required Skills:
- Associate or bachelor’s degree (preferred); high school diploma required
- Computer proficient with the ability to multi-task
- Professional, enthusiastic and kind with a passion for serving
- Effective active listening skills with ability to probe to ensure appropriate resolution
- Strong communication, organization and time-management skills

Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)

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About the job
Apply before
Nov 09, 2026
Posted on
Sep 10, 2026
Job type
Full Time
Experience level
Entry-level

Education
High school

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Member Support Customer Service Medical Devices Call Center Operations Healthcare Support Member Support Specialist Member Services Specialist Member Support Associate Member Support Coordinator Member Care Specialist Member Services Representative Member Experience Specialist

Skills
Call Center Troubleshooting Account Management Billing De escalation Active Listening Time Management Medical Devices Activation Communication Skills Documentation Product Knowledge Member Services Organization

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About Medical Guardian

Learn more about Medical Guardian and their company culture.

View company profile

Medical Guardian delivers innovative solutions that transform the way older adults maintain independence and security. Founded in 2005 by Geoff Gross in Philadelphia, Pennsylvania, the company is recognized as a leader in connected care, equipping seniors with state-of-the-art medical alert systems designed to provide peace of mind to both users and their loved ones.

With over 600,000 active members, Medical Guardian enables seniors to live independently while ensuring help is just a button press away. Their product line includes in-home systems, on-the-go devices, and wearable medical alert smartwatches, all tailored to suit various lifestyles and needs. The firm is committed to improving the quality of life for its customers, facilitating a lifestyle characterized by freedom and confidence.

Apply now
Job expired?

Please let Medical Guardian know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 09, 2026
Posted on
Sep 10, 2026
Job type
Full Time
Experience level
Entry-level

Education
High school

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Member Support Customer Service Medical Devices Call Center Operations Healthcare Support Member Support Specialist Member Services Specialist Member Support Associate Member Support Coordinator Member Care Specialist Member Services Representative Member Experience Specialist

Skills
Call Center Troubleshooting Account Management Billing De escalation Active Listening Time Management Medical Devices Activation Communication Skills Documentation Product Knowledge Member Services Organization

Browse similar jobs
Remote Entry-level Member-Support Jobs Remote Full Time Member-Support Jobs Remote Entry-level Member-Support Jobs in United States Remote Full Time Jobs in United States Remote Member-Support Jobs in United States

Claim this profile MG Medical Guardian

Company size

201-500 employees

Founded in

2005

Chief executive officer

Geoff Gross

Markets
Healthcare Technology Medical Devices Senior Care Connected Care Wearable Technology Emergency Response Systems Aging in Place Solutions Telehealth Personal Safety Devices Home Health Care

Employees live in
United States

View company profile

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