Medical Virtual Assistant - Prior Authorization Specialist

Job Title: Medical Virtual Assistant – Prior Authorization Specialist
Position Type: Part-Time (20 hours per week)
Work Schedule:

- Monday: 8:00 AM – 4:00 PM Central Time (7 paid hours)

- Tuesday: 8:00 AM – 4:00 PM Central Time (7 paid hours)

- Friday: 8:00 AM – 2:00 PM Central Time (6 paid hours)

Salary: $5–$6 per hour, depending on experience
Workplace: Remote

Preferred Candidate Location: Philippines
About the Practice

Our Client is looking for a detail-oriented and reliable Medical Virtual Assistant to support a growing psychiatric and addiction care practice based in Missouri, USA. The practice is dedicated to providing compassionate, patient-centered mental health and addiction treatment services.

The ideal candidate has hands-on prior authorization experience, strong phone communication skills, and a background in behavioral health or medical administration . You will help streamline daily operations, coordinate with patients, pharmacies, and insurance companies, and provide essential administrative support so the healthcare provider can focus on patient care.
Key Responsibilities
Top 3 Priorities
1. Prior Authorization Management (Top Priority)

- Process and follow up on prior authorization requests, particularly for medications.

- Coordinate with insurance companies and pharmacies to obtain approvals and resolve authorization issues.

- Track pending requests, monitor statuses, and maintain accurate documentation.

2. Inbound & Outbound Call Management

- Handle incoming and outgoing calls from patients, pharmacies, and insurance representatives.

- Respond to patient inquiries professionally and compassionately.

- Coordinate pharmacy communications and medication-related requests.

- Provide virtual receptionist support and assist with general front-desk inquiries.

3. Medical Administrative & EHR Support

- Schedule, reschedule, and coordinate patient appointments.

- Monitor, organize, and respond to emails.

- Process patient referrals and manage incoming and outgoing faxes.

- Monitor and respond to patient messages through Charm EHR.

- Maintain accurate patient records and support daily administrative operations.

Requirements
Must-Have Qualifications

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Hands-on prior authorization experience is essential, including processing, tracking, and following up on authorization requests.

- Previous experience in a behavioral health, mental health, or general healthcare setting.

- Strong inbound and outbound call-handling experience, including patient inquiries and pharmacy coordination.

- Experience with patient scheduling, email management, referrals, and medical administrative tasks.

- Excellent written and verbal English communication skills.

- HIPAA training or certification and a strong understanding of patient confidentiality.

- Strong attention to detail, organizational skills, and ability to manage multiple tasks accurately.

- Tech-savvy and comfortable navigating healthcare software and multiple systems.

- Reliable, proactive, self-motivated, and capable of working independently.

- Patient, compassionate, and professional when communicating with patients.

- Must be available to work the required 20-hour weekly schedule in Central Time.

Preferred Qualifications

- Previous experience supporting a psychiatric, behavioral health, or addiction treatment practice.

- Familiarity with Charm EHR or the ability to learn it quickly.

- Experience handling medication-related prior authorizations.

- Familiarity with Ooma VoIP or similar phone systems.

- Previous experience as a Medical Virtual Assistant or Virtual Medical Receptionist.

A medical degree or professional medical license is not required.
Basic Requirements

- Must speak and write English clearly and professionally.

- Must have relevant work experience.

- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

- Must be available to attend video meetings with camera on when required.

Technical Requirements

- Computer: Reliable laptop or desktop computer.

- Internet: Stable high-speed internet connection (minimum 25 Mbps).

- Audio: Noise-canceling headset.

- Video: Working webcam for virtual meetings.

- Workspace: Quiet and professional work environment.

Benefits

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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Originally posted on Himalayas