Medical Scribes Team Lead | WFH

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Daily Operations

- Plan daily workflow and assignments.

- Monitor productivity and 40-chart target.

- Manage coverage, pending tasks, and workload.

Quality Management

- Audit scribe documentation for accuracy and completeness.

- Track quality trends and provide weekly reports.

Coaching & Development

- Conduct coaching and performance reviews.

- Create improvement plans and apply feedback.

Reporting

- Prepare weekly production and issue reports.

- Provide leadership updates.

Training & Support

- Train and onboard new scribes.

- Provide ongoing support, feedback, and escalation.

Scribing

- Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats

- Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

- Collaborate with team members and other departments to improve overall customer experience

Requirements

- Must be a graduate of any medical course

- With at least 6 months Team Lead / Supervisory / SME experience

- Must have 2 years of Medical Scribes / Transcriptionist Experience

- With experience in ECW

- Averaging 50-60 WPM

- Excellent verbal and written English skills

- Amenable working night shift

Benefits
What can we offer you?

- Competitive salary and benefits

- Health Insurance with free dependents*

- 10%-night differential

- Attendance Bonus

- Paid time off

- Convertible to cash leave credits

- Performance Appraisal

- Work-life balance

- A focus on growing your career path with us

- We encourage you to follow your passions and learn new skills

Our commitment to you

- Strong culture and values-driven leadership

- We create opportunities for you to learn and grow at any stage of your career

- Continuous learning and innovation

- We foster an all inclusive environment where everyone thrives

Originally posted on Himalayas