Medical Records & Legal Support Specialist | Remote

Medical Records & Legal Support Specialist

Location: Remote
Schedule: U.S. Business Hours

Apply here:
About the Role

We are seeking a highly organized and detail-oriented Medical Records & Legal Support Specialist to provide administrative support for a U.S.-based personal injury law firm.

The role will initially focus on medical records retrieval, billing and balance verification, provider follow-up, and case-related administrative support , with opportunities to take on additional pre-settlement and property damage claim responsibilities as the engagement grows.
Key Responsibilities

- Request medical records and billing documentation from healthcare providers

- Follow up persistently on outstanding medical record and billing requests

- Perform balance checks and verify outstanding medical balances

- Support administrative tasks related to subrogation

- Maintain accurate documentation, records, and status updates

- Communicate professionally with medical providers, insurance representatives, clients, and internal legal staff

- Track requests through completion and proactively address delays

- Identify and escalate missing documentation, discrepancies, and other issues

- Support general administrative workflows related to personal injury cases

- Assist with additional pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances

- As needed, support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination

Qualifications

- Prior experience working with a U.S.-based personal injury law firm strongly preferred

- Experience with medical records retrieval and provider follow-up

- Familiarity with medical billing, balance verification, and related documentation

- Understanding of personal injury case workflows

- Experience communicating with medical providers, insurance companies, and clients

- Strong written and verbal English communication skills

- Excellent attention to detail and documentation skills

- Comfortable making outbound calls and persistently following up on outstanding requests

- Ability to manage multiple open requests and follow-ups simultaneously

- Strong organizational and task-management skills

- Experience supporting motor vehicle accident cases is a plus

- Spanish/English bilingual proficiency is a plus

Technical Skills

- Experience with legal case management systems preferred

- Comfortable working with medical records portals and provider systems

- Proficiency with Google Workspace and/or Microsoft Office

- Experience using VoIP or phone systems for provider and client outreach

- Ability to quickly learn client-specific legal and case management platforms

What We're Looking For

We're looking for someone who is proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows . The ideal candidate can communicate professionally with multiple stakeholders, maintain accurate documentation, and consistently follow requests through to completion.

Apply here:

Originally posted on Himalayas