Medical Records Clerk Personal Injury | Philippines

- Job type: Full-time contractor

- Workplace: Remote

- Schedule: Monday to Friday, aligned with US Pacific Time (PST)

- Compensation: $1,300 to $1,400 per month, depending on experience

About HireHawk

HireHawk connects skilled professionals with US companies for long-term remote roles. We are looking for proactive people who take ownership of their work and want to grow with a stable team.
About the role

Our client is an established plaintiff personal injury firm in Los Angeles that focuses on premises liability cases (slip-and-fall and trip-and-fall). Its cases are worked up in litigation for full value, so complete medical documentation matters on every file.

You will be the records specialist for a group of case managers. Your job is to request medical records and bills for their cases and follow up until every file is complete.
Responsibilities

- Request medical records, medical bills and related documents from hospitals, clinics, imaging centers and other providers.

- Follow up consistently on outstanding requests until the records arrive.

- Upload, label and organize documents in the firm's case management software.

- Keep a tracking log of pending requests and follow-ups so the case managers can see what is missing.

- Flag documentation gaps on each case to the assigned case manager.

- Send and track HIPAA authorizations and other records release forms.

- Process incoming faxes and electronic records and route them to the right file.

- Protect client confidentiality at all times.

Requirements

Must-Have:

- Experience at a US personal injury law firm requesting medical records and medical bills.

- Strong written and spoken English, for calls and emails with medical providers.

- Organized and persistent, able to handle a high volume of requests and follow-ups across many cases on your own.

- Comfortable with Microsoft Office or Google Workspace and a legal case management platform.

- Full-time availability during US Pacific business hours, with reliable internet and a dedicated workspace.

Nice-to-Have:

- Experience supporting several case managers at once.

- Premises liability case experience.

- Experience working through remote desktop access to a firm's systems.

Originally posted on Himalayas